Senior Analyst, Platinum Product Management

Job description

The American Express Platinum Card was launched in 1984 and still maintains its leadership position in the premium card marketplace, known for its wide range of travel and lifestyle perks and outstanding service. The Senior Analyst will be a core member of the Platinum Card Product Management Team, leading many critical responsibilities of the product portfolio. This individual will support the strategy for the Card value proposition and be responsible for supporting portfolio growth by focusing on profitability, net promoter score (NPS), and revenue goals. This is a great opportunity to build a diverse set of skills in the areas of strategy, brand management, value proposition development, customer experience and P&L management.

Job Responsibilities :

· Lead Platinum Image Library enhancements with agency team, including shot list, locations, and execution.

· Ensure as consistent Platinum branding and positioning throughout the Card member experience, including but not limited to list access approvals, creative reviews and other communication functions

· Lead Platinum Card Member contact strategy with cross functional team

· Build cross-functional relationships across multiple internal & external partners such as OPEN, World Service, CTN, Concierge, Tech, GMS, Loyalty & Membership Benefits, and all Platinum lifecycle partners and coordinate regular updates with these partners as needed.

· Support customer research studies by partnering with GMPI

· Lead and consult on ad-hoc strategic and customer-focused initiatives to evolve the Platinum portfolio while maintaining margin and Card member satisfaction (NPS)

· Serve as team champion for Platinum budget management for ACU, OPEX, and SQP investments

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

· Energetic self-starter with ‘can do' positive attitude

· Strategic thinker with strong analytical skills

· Team player, with strong collaboration and relationship building skills

· Excellent influence management skills and the ability to drive results within a matrixed environment

· Passionate focus on the customer – demonstrated desire to understand and solve for customer needs and pain points

· Keen eye for detail

· Excellent oral and written communications skills with individuals at all levels

· Ability to thrive in a fast paced environment

· Flexible and adaptable to changing business needs

· Ability to multi task and operate autonomously, and prioritize effectively

· Minimum 1-2 years of relevant marketing experience

· Interest in luxury marketing

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.