Project Manager - Global Business Integration

Job description

The Global Credit Network (GCN) is responsible for the new accounts, credit, and collections processes at American Express. GCN plays a valuable role for Card Members from the time a new account is opened through providing support to Customers in collections, and is vital to the company by applying smart risk controls through profitable spend enablement and the recovery of assets.

The role of integrating strategic business change into the Global Credit Network (GCN) is performed by Global Business Integration (GBI). Leaders within the GBI organization have the unique platform and ability to work closely with & influence Lines of Business, while creatively designing change management solutions. Leading broad-scale change management in GCN is an ideal progression for high performing/high potential individuals who aspire to grow within the GSN, with sights on future elevated leadership opportunities.

As a Project Manager in GBI you will lead a team of Project Analysts and be able to influence our partners by establishing & leveraging strong working relationships with product owners, production leaders, project partners (Operations, Regulatory Strategy, GSLN, MIS, Legal/Compliance) to ensure that GCN's operational needs are accounted for and that the execution of initiatives is flawless, with potentially negative impacts minimized and opportunities to realize expected benefits maximized.

Job Responsibilities:
· Leading and motivating direct reports to deliver on critical goals of driving flawless execution on business driven change, new product launches and defect elimination initiatives
· Driving Performance – coaching and developing high performing team members to realize their potential in terms of personal & professional growth, quality & throughput of work, and project accountability & leadership
· Effective and Strong Relationship Management – ensuring proactive communication & goal alignment with key stakeholders & customers, and regularly providing project updates (timelines, milestones, risks, performance metrics) to teams & GCN/GSN stakeholders
· Upstream – acting as a liaison for Product Teams
· Laterally – with project partners & support teams
· Downstream – with GCN Operations
· Innovative and progressive thinking to enable business growth, along with a strong ability to influence design, strategy, and execute when needed.
· Proactively developing servicing strategies (customer journeys, communications, learning solutions, etc.) that are tailored to GCN
· Building the GBI brand with all business partners, aligned to our global objectives
· Ensuring that Legal and Regulatory controls are central to everything we do when implementing and executing initiatives throughout GSN

Desired profile

·  Experienced within American Express and a thorough and deep understanding of the GSN organization
·  Proven ability to leverage a strong Growth Mindset to motivate and foster growth in a diverse and dynamic team environment
·  Strong ability to build & leverage key relationships, while influencing project partners effectively
·  Ability to challenge the status quo and act as an agent of change
·  Ability to prioritize competing initiatives, dates, requirements on behalf of GCN and ability to pivot between strategic thinking and tactical execution
·  Prior large scale project experience preferred, with a proven ability to foresee interdependencies among various business initiatives
·  Ability to translate GCN business needs into critical project requirements
·  Excellent verbal and written communication skills
·  Familiarity of Agile Project Methodology a plus
·  Bachelor's/Master's Degree from four-year college or university preferred or two years related experience and/or training; or equivalent combination of education and experience required