Project Manager

Job description

American Express is embarking on an exciting transformation driven by an energetic team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative communication products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our chat technology team!

You will be part of a fast-paced, entrepreneurial team responsible for delivering the technology that enables world class chat interactions with our Cardmembers. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.

Job Responsibilities :
· Manages delivery of technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, quality assurance, and third parties.
· Works within and across business units to prioritize, plan and execute the development schedule for major product releases
· Monitors team velocity, financials, and other KPIs in relation to the plan and published progress reports
· Monitors project activities and performance across resource channels
· Maintains dependency plan between planned sprints across engineering, infrastructure, and third parties
· Manages, and appropriately escalates, delivery impediments, risks, issues, and changes tied to the product development initiatives
· Applies judgment and discretion on when to raise issues versus work through issues with the team
· Resolves issues precluding engineers from making progress against sprints and deadlines
· Ensures deliverables across engineering teams are high quality and clearly documented
· Embodies “Rebel with a cause” mentality by looking beyond the obvious for continuous improvement opportunities
· Discuss code strategy, contribute to architecture discussions, and review API specs
· Architectural understanding of 3rd party licensed vendor application software and infrastructure

Desired profile

Qualifications :
·  PMI or Scrum Master certification
·  Experience using Rally agile delivery management platform
·  Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality
·  Experience managing project budgets and reporting
·  Ability to effectively communicate across third parties and technical and business product managers
·  1+ years of technical project management experience is preferred
·  Ability to get industry leading solutions to market efficiently and effectively
·  Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
·  Ability to enable business capabilities through innovation

Educational requirement : BS degree in computer science, computer engineering or equivalent work experience

Preferred Additional :
·  Experience with web services as well as SOA concepts is a plus
·  Experience in Contact Center domain is preferred
·  Experience with Java application design and development in an enterprise setting
·  Understanding of XML, JSON , and Web Services technologies, and data structure fundamentals
·  Knowledge of objected oriented analysis and design across a variety of platforms
·  Deep understanding of all aspects of software design with a demonstrated track record of increasing responsibility