Policy Technical Writer

Job description

Overview of The Department:

The American Express Global Network Business (GNB) is at the core of the company. GNB is responsible for the payment network across all lines of business and connects members of the American Express community including Network Participants, Merchants, Cardmembers, and other partners. GNB focuses on three key areas: products and capabilities, core processing, and interoperability. As part of the Global Network Policy team, this role is responsible for the creation and update of partner facing documentation for GNB. This role requires excellent ability to write in a clear and concise manner and to be able to convey information appropriately for a variety of audiences. Additionally, the ideal candidate must exhibit a process driven mindset, excellent eye for details, excellent grammar and communication skills, and the ability to effectively prioritize with conflicting timeframes. You will be part of a global team focused on setting and achieving big goals and at the forefront of new payment methods innovation. We aim high and achieve big goals, but still manage a work/life balance and take time out for fun along the way.

Job Responsibilities:

• Drive the creation, updates and changes to Policy and Technical documentation for Global Network Business as requested.
• Provide consultative and thoughtful input to the content and style of the Partner Facing documents to ensure American Express high quality standards are met.
• Conduct business quality reviews including: discovery meetings, timelines for delivery, page turner reviews, and publication efforts, as required.
• Ability to communicate with various Business Owners at all levels of the Company.
• Track portfolio and reporting tools as applicable.
• Able to work independently and deal with ambiguity.
• Strong follow up and coordination skills.
• Strong communication and relationship skills.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

• In-depth knowledge and solid experience using the following software :
Adobe Framemaker (A MUST)
Adobe Acrobat Professional
Microsoft Office Suite including, Word, Outlook, PowerPoint, etc.
• SnagIt
• Excellent writing and proof reading skills
• Other applicable publishing software applications a plus
• Prefer 3+ years of experience as a technical writer and/ or documentation specialist
• Understand of Policy and Contractual language desired.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.

Educational requirement: Bachelor's degree required