New Accounts Analyst

Job description

About American Express:
We are a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Overview of the Business:
At American Express, we serve customers, not transactions. We're widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential.

· Timely And Error Free Processing Of All Corporate Card Applications By Ensuring Complete Analysis Of Available Data On Profile, Verification Inputs, Credit Bureau Inputs And Internal Policies.
· Analyze The Financial Statements Of A Company For Issuance Of Corporate Cards.
· Meet Key Performance Indicators And Sla For Card Approval.
· Support Corporate Sales Team With Operational Issues.
· Adhere To The Underwriting and processing Standards As Defined By The Bank, Quality And Compliance Guidelines .
· Assist Audit, Internal And Compliance Functions At Times Of Audits To Ensure All Control Issues Are Identified And Addressed.
· Provide Ongoing Feedback To The Data Capturing Vendor And Verification Unit Within The Team To Ensure Quality Standards Are Met.
· Support All Other Day-To-Day New A/C Processes ,Mis,Filing,Tracking Of Applications And All New Initiatives.
· Tele-Verification For New Card Prospect.
· Handling The E Mail Process & incomplete applications process In A Seamless Manner & Liasioning With Linkages/ Customers To Meet The Customer Group's Demand With Effective Communication.
· Support The In-House Verification Process. Initiate Process Improvements By Identifying Service Delivery Gaps And Offering Solutions For The Same And Maximizing First Contact Resolution.

Shift Timings-24*7

· This role may be subject to additional background verification checks.

Desired profile

· Graduates With Relevant Work Experience
· Self Motivated Individual With A Very Strong Results Orientation *Excellent Communication &Interpersonal Skills.
· Good Mis & Analytical Skills With Eye For Details.
· Working Knowledge Of Amex Systems – Swap, MYSU, and Globestar Preferred.
· Good Pc Skills - Ms Windows And Ms Access.
· Good Powerpoint & Presentation Skills.
· Reasonable Risk Orientation.
· High Degree Of Responsiveness And Ability To Manage Difficult Deadlines.
· Ability To Be Flexible And Resilient In The Face Of Changing Business Environment And Pressure From Customer Groups.
· WS & GCA Ops Candidates - For This Job Post Your Current IIY Titles Will Be Honoured.