Merchant Risk Analyst

Job description

Merchant Risk Operations team is responsible for merchant debit balance recovery and providing premium service to American Express merchants located across the JAPA region. Candidates are required to maximize collection on merchant debit balance dues while providing excellent customer service to our valued Australia, New Zealand, Singapore and Hong Kong merchants.

The responsibilities under this remit involves:

· All related enquiries,
· Account reconciliation
· Payment suspension
· Manual adjustment /debiting and handling clearance of merchant ledgers and the merchant insolvency process.

You will be rewarded with:
· A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
· Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
· Competitive Salary – Get paid what you're worth.
· Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
· Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
· Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!

American Express has been recognised as “Best Employer Malaysia 2015 for Generation Y” and awarded “ Aon Hewitt Best Employer Malaysia” five consecutive times. American Express Malaysia also won 16 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

Best of the Best In House Contact Center / Contact Center of the Year (Gold)

Best In House Contact Center (Gold)
Best Employee Engagement (Gold)
Best Manager Inbound (Gold)
Best Manager Outbound (Gold)
Best Team Leader (Gold)
Best CCP Inbound (Gold)
Best CCP Outbound (Gold)d
Best of the Best CCP (Gold)

Join us and you'll soon see why.

Desired profile

·  Candidate with call centre and/or hospitality background Candidate with experience in any collection/risk/ service industry will be added advantage
·  Experience in servicing ANZ market is valuable
·  Good computer skills/familiarity of computer usage
·  Excellent customer service skills
·  Sound resolution skills
·  Excellent command of English, both verbal & written communication skills.
·  Additional languages such as Mandarin and/or Cantonese would be advantageous
·  Team player with growth mindset and positive thinking
·  Flexible to work on shifts hours as well as weekends & public holidays (when required).

Language: English

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.