Merchant Customer Care Professional- Cantonese Speaking - Earn up to 4K with allowances!

Job description

What"s your passion? Whether you're into shopping, reading, travelling or photography; at American Express we believe a career should be the pursuit of what you love. We love people who apply the same amount of care and passion to their jobs as they do to their hobbies to ensure we become the World's most respected service brand. We"re looking for Merchant Customer Care Consultants to join our dynamic and enthusiastic call centre team at American Express Kuala Lumpur to look after our premium Hong Kong customer base.

What to expect?

· Inbound Call Centre role answering approximately 30 calls per day.
· You will have the skills to handle difficult tasks with ease.
· Lucrative pay for performance paid on a monthly basis.
· Maintaining business relationships with Hong Kong merchants in a consultative approach.
· Shifts between the hours of 9 am to 6.30 pm Monday to Friday
· 4 weeks of World Class classroom training.
· Continued with 8 weeks of on the job training
· A friendly passionate and competitive team environment that inspires each other grows
· Access to an international leadership team that will work with you to succeed Generous Language allowance
· Great employee benefits including: Medical Insurance; Dental & Optical; Life Insurance; Housing and Car subsidies after 12 months of service.
· Strong internal growth opportunities with American Express World Wide.
· Being able to work for the Aon Hewitt Best Employer in Malaysia 5 times in a row.
· Fresh Graduate? We are experts at training you to provide World Class Service... If you're known for your dynamic personality and superior Cantonese/ English communication skills we"re interested in you!
You will be rewarded with:

· A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongts Financial Services
· Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
· Competitive Salary – Get paid what you're worth.
· Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
· Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
· Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!
American Express has been recognised as “Best Employer Malaysia 2015 for Generation Y” and awarded “ Aon Hewitt Best Employer Malaysia” five consecutive times. Join us and you'll soon see why.

Desired profile

· You have a real passion for delivering World Class customer service.
· Ideally you"ll have 1 to 3 years previous customer service experience in a contact centre environment or; you will have previous experience in the Hospitality; Retail; Insurance; Real Estate or Financial Services sector.
· You will have a Degree/Diploma.
· Previous sales experience would be considered an advantage.
· You will have the ability to think on your feet; quickly solve issues and have superior Cantonese/ English communication skills.

Language: Cantonese & English

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To learn more about World Service business line, click following link
https://careers.americanexpress.com/worldservice/