L4 – Application Support Engineer

Job description

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

Fast paced 24X7X365 SaaS environment that relies on cutting edge technologies and very smart people.

You as an L4 – Application support engineer would be responsible for troubleshooting issues on a large SaaS environment built on Linux and Java. You would work directly with Development, Infrastructure and Support teams to solve issues in this high paced transactional environment. Support responsibilities will span multiple data centers and continents as you would participate in supporting our platform in the US as well as in the EU.

Responsibilities:

· Diagnose problems with our Web-based enterprise application and various vertical applications
· Documentation of processes involved with support duties for internal customers and end-users
· Contribute in writing and in person to root cause analysis meetings as part of process improvement
· Operate and support a large SAAS platform based on Java and Linux
· Participate in the development and testing of internal tools, scripts and other coding projects
· Work closely with peer teams to deliver high availability and optimum performance for customers
· Work with application developers, support and our QA team to isolate customer issues
· Diagnose and Analyze issues reported by clients

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

Required skills:
· solid experience supporting a Saas environment product with external customers
· A keen analytical, structured and detail-oriented approach to problem solving and troubleshooting
· Customer-first attitude and strong written and verbal communication skills
· Adept and comfortable working in a rapidly changing environment required
· Experience working with and supporting web based services and applications
· Strong foundation in Java, Groovy and Python
· Foundational knowledge of Linux OS and command line operations
· Fundamental knowledge of video codecs, containers, and formats
· Bachelors degree in Computer Science or equivalent work experience
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world's a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We're interested in where you came from, but we're even more excited about where you will go with American Express.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on ************@*******.** or +44 (0)116 2421776.