French/English Bilingual New Accounts Analyst

Job description

American Express Canada is a company with a long history and a bright future. A Canadian employer since 1853, Amex has created a culture that nurtures extraordinary talent and turns careers into unparalleled experiences. A company where every employee is given the opportunity to learn, grow and excel, Amex is always on the lookout for driven, forward-thinking and creative people ready to take their career to the next level. So, if you share our passion for excellence, our dedication to great service and our excitement about innovation, there's a world of opportunity waiting for you in a career with American Express Canada.

The Bilingual New Accounts analyst is responsible for analyzing applications using tools to ensure strong adherence to all AML and Risk processes and procedures. While the analyst would asses applications for Risk and AML requirements, the individuals should have a strong customer care ethos to engage, influence and drive Relationship Care. The individual will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express and the customer. This individual must be effective at delivering difficult messages to customers while maintaining the Amex Brand, a good team environment and drive results to ensure the team's success.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

·  Customer Service experience with a passion for building customer loyalty through exceptional listening, relationship building and strong written and verbal communication.
·  Strong analytical mindset with attention to detail and ability to work in a fast paced, metric driven environment with proficient multitasking and navigation in a windows environment.
·  Demonstrated ability to influence and be resourceful
·  Consultative experience
·  Creative problem-solving and eager to find customized solutions
·  Preferred candidates will have prior experience in Risk and Credit Analysis.
·  High school diploma or equivalent required
·  Bilingual - French/English proficiency required

It's an exciting time to join American Express Canada, where we dedicate extensive time, resources and effort to satisfying and surprising our customers. We make that same commitment to our employees, as well, striving to create an environment where people are respected, both personally and professionally. Be part of it. American Express Canada is committed to employment equity and encourages applications from aboriginal persons, persons with disabilities, members of visible minority groups and women.