Entry Level Travel Counselor -TEP/Extraordinary Customer Service - Phoenix

Job description

Are you looking for a new opportunity to expand your knowledge and career in the travel industry? American Express is looking for individuals who have an innate ability to deliver exceptional customer service, an aptitude for learning and a true passion for travel. If this describes you, then apply now for our upcoming Travel Education Program (TEP)! As an American Express TEP Travel Counselor, you will participate in an intensive 11 week, paid, training and mentoring program that is designed to give you the knowledge needed to become a highly skilled Travel Consultant. Candidates must arrive ready to impress, with a curiosity for learning, a self-starter attitude and the drive to deliver Extraordinary service. Basic geography knowledge, great communications skills and a passion for travel are required. If you are up for the challenge and aspire to be a leader in the travel industry, then this is the opportunity is for you. Once training is successfully completed, you will be responsible for:

• Providing Extraordinary customer service to our Premium Card Members, in a customer contact center environment

• Using consulting techniques to qualify customers

• Owning the planning, research and execution of customized travel experiences

• Creating memorable travel experiences for our customers by booking leisure travel with a key focus in domestic and international air, car and hotel travel arrangements

• Delivering on the American Express Brand promise every day

• Creating innovative ways to resolve customers' issues or concerns to win their loyalty and travel spend; ultimately making loyal enthusiast out of the customer, so they will recommend American Express Travel to others

Candidates must be available to work between the hours of 7:00am – 9:00pm Sunday - Friday. Hours of operation may change due to business need. This is your chance to become an American Express Travel Counselor and work in the exciting field of Travel!

Extraordinary starts here, extraordinary starts with you. Apply online today. To learn more, click on www.americanexpress.com/careers

BENEFITS - (Based on individual elections)

• Exceptional cash incentive bonus programs and recognition programs

• Medical, Dental and Vision insurance (Day 1)

• Generous vacation and vacation purchase plan

• 401(k) WITH company match of 5% after 6 months

• Legal assistance, pet insurance, life and disability insurance

• Medical and dependent care reimbursement programs

• Domestic partner benefits

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

Our TEP Travel Counselors must have a passion to surpass customer expectations and provide the ultimate in customer service.

The ideal candidate will possess the following:

• Extraordinary customer service experience required

• Travel industry, hospitality or high-end customer service or sales experience preferred

• Exceptional communication skills, delighting the customer with every single interaction

• Previous call center experience is preferred

• Basic geography knowledge, including international geography

• Extensive personal domestic and/or international travel experience is preferred

• Effective consultative selling skills and the ability to listen to the customers' needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received

• Strong organizational skills and the ability to prioritize and handle multiple tasks in a fast-paced team environment

• Ability to remain cool under pressure and successfully multi-task while developing rapport with customers is essential

• Must be resourceful and technology savvy to utilize multiple computer applications simultaneously

• Proficiency with MS Office suite, internet research and basic typing skills

• Have a can do attitude, curiosity and a healthy competitiveness

• Adapt to an ever changing environment and being resilient

Requires flexibility to work various shifts (including nights and weekends), as determined by customer call volumes and business needs.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.