Digital Data Analyst

Job description

The American Express Integrated Marketing Solutions (IMS) team plays a central role in delivering on the many large opportunities we have across both the US and International Consumer organizations. Our team has extraordinary opportunity to have a significant and positive impact on the success of the Global Consumer Services Group and American Express.

This role will report to a Manager of Strategic Analytics and Testing. The candidate will be primarily responsible for reporting and analysis of the digital acquisition user experience. The insights provided will be used to optimize online card application journeys and card member early engagement processes.

Job Responsibilities
· Analyze web analytics data and perform ad-hoc analysis to support various digital initiatives
· Measure the potential impact of individual application enhancements as well as larger development projects
· Set up anomaly detection, alerts, and KPI dashboards leveraging web analytics data
· Create and maintain dashboards and scorecards
· Support the customer and strategic analytics organization by managing internal reporting requests workflows
· Serve as a web data steward responsible for maintaining data accuracy

Desired profile

Required Skills

·  Bachelor's degree and a strong interest in Web Analytics required
·  3+ years of web analytics experience preferred (Adobe Analytics, Omniture SiteCatalyst, Google Analytics, Coremetrics, etc.)
·  Familiarity with A/B and multivariate testing tools preferred (Maxymiser, Adobe Test & Target, Optimizely, etc.)
·  Top-notch written, visual and oral communication skills, with the ability to communicate complex analyses and calculations to non-specialists
·  Experience in Excel, including managing PivotTables and large data sets, required.
·  Technical acumen and experience with internet technologies (HTML, Javascript, CSS, etc.)
·  Strong analytical, project management, and self-management skills
·  Curiosity and a passion for using data in business decision-making