Customer Care Professional - Spanish Speaking

Job description

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

In this role, you will ensure extraordinary customer service by promptly and accurately responding to phone calls from our merchant customers from the Spanish market, making it easy for them to do business with us and by recognising their value to us and solving their issues. In addition you will service our merchants via incoming and outgoing mail correspondence, solving financial enquiries and maintenance requests.

As a customer care professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analysing account information and recommending tailored solutions to the merchants, reinforcing benefits.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

Skills Required:

· Native Spanish speaker with fluent English level

· Exceptional listening and relationship building skills

· Effective and accurate decision-making skills

· Strong verbal communication skills including active listening

· Proficiency in keyboarding and navigating a windows environment

· Ability to work as part of a team

· Knowledge of company products, services, policies and procedures

· Successful experience in the service industry is strongly preferred



We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world's a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We're interested in where you came from, but we're even more excited about where you will go with American Express.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on ************@*******.** or +44 (0)116 2421776.