Corporate Credit Specialist-ANZ/SG

Job description

This is a Band 25 Position.

Build an outstanding career at one of the world's most trusted brands (Corporate Credit Specialist - ANZ/SG/HKG). Take your career in the field of credit risk analysis to the next level. As a Credit Analyst within the Global Commercial Credit at American Express, your analytical skills and problem solving capabilities will go a long way in protecting our business. At the same time, you'll grow our competitive advantage by delivering an extraordinary level of customer service as you connect with Card Members to address and resolve credit cases. More importantly, you'll be part of a dynamic organization that's committed to leading the industry and shaping careers for anyone who wants to be successful.

Join us now.

Key Responsibilities:
· Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members
· Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions
· Excellent Customer Service

You will be rewarded with:
· A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
· Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
· Competitive Salary – Get paid what you're worth.
· Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
· Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
· Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!

American Express has been recognised as “Best Employer Malaysia 2015 for Generation Y” and awarded “ Aon Hewitt Best Employer Malaysia” five consecutive times. American Express Malaysia also won 16 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

Best of the Best In House Contact Center / Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Employee Engagement (Gold)

Best Manager Inbound (Gold)

Best Manager Outbound (Gold)

Best Team Leader (Gold)

Best CCP Inbound (Gold)

Best CCP Outbound (Gold)

Best of the Best CCP (Gold)

Join us and you'll soon see why.

Desired profile

·  At least 3 years call center experience, with a minimum of 1 year credit/risk related experience and a background in back office operations
·  Experience in handling elite/premium clientelle, servicing ANZ/SG markets
·  Hospitality and sales background is encouraged
·  Strong analytical and problem solving skills
·  Excellent fluency in English (both written and verbal)
·  Fluency in Mandarin for Singapore is an added advantage
·  Ability to identify and act on issues that may impact customer experience
·  Commitment to deliver the highest level of customer service
·  A team oriented individual with growth mindset and positive affluence

Language: English


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.