Chargeback Analyst

Job description

Accertify is a wholly-owned subsidiary of American Express and a leading provider of fraud prevention, chargeback management, and payment gateway solutions to merchant customers spanning diverse industries worldwide.

Responsibilities include:

· Monitor, evaluate, investigate, and respond to disputes received by various clients from various industries.

· Efficiently research and present evidence to validate transactions

· Maintain strict adherence to domestic and international chargeback rules and regulations.

· Provide a high standard of professional/caring/friendly service while maintaining or exceeding the established standards for chargeback productivity and quality

· Perform link analysis on missed hostile fraudulent transactions as required

· Resolves complex issues with little or no supervision or direction.

· Work with peers and leadership by communicating chargeback anomalies, or fraud trends (based on received chargebacks), and sharing ideas and information.

· May require shift-work, including weekends and holidays

Desired profile

· Strong customer service, analytical, and decision-making skills.

· Excellent client focus.

· Excellent verbal & written communication skills.

· Excellent time management and decision making skills while effectively handling high volume situations with little management over-site.

· Aggressive, persistent and inquisitive personality.

· Successful completion of a background check.

· Abide strictly by the company's data protection policies.

· Strong Internet research, Microsoft Office, and overall PC skills.

· Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to write routine reports and correspondence.

· Ability to speak effectively before groups; internal personnel, customers, and/or employees of organization.

· Associate Degree and/or two (2) years related experience and/or training related to chargeback dispute processing in Retail and Travel domain (previous credit card chargeback experience preferred for e- commerce or e-commerce fraud review), or equivalent combination of both education and experience.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
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