B2B Merchant Sales Manager

Job description

This is a great opportunity for a highly consultative Business Development Manager with a proven track record to join a successful and high performing team, responsible for acquiring new merchants within the B2B sector.

Industry experience is not essential for this role though excellent relationship management skills with a background in developing and managing complex and long sales cycles, coupled with strong negotiation background is key.

Demonstrating value to B2B organisations that both use the Amex solution, as well as accept it, this role is focused on generating new business within the SME and/ or Multinational industry segment. Growth is leveraged by working closely with internal and external stakeholders across our Corporate and Merchant divisions, identifying strategic opportunities to profitably enhance American Express's position in the B2B market.

Responsibilities:

Over the past years B2B solutions consistently contributed to the growth of the Dutch Merchant business. In order to continue doing this, the B2B Merchant Sales Manager (hereafter B2B MSM) will be responsible for creating and managing a sales funnel that will generate structural and profitable B2B revenue streams. Next to this the B2B MSM will manage all aspects of American Express' commercial merchant relationships with signed suppliers for a period of 13 months.

This high-profile role will function as a subject matter expert to both internal and external stakeholders and will represent American Express on external events (eg. fairs, congresses). In order to do so the B2B MSM will need to develop an in-depth understanding of the marketplace and clients. He/she must demonstrate the ability to negotiate and influence decisions, he/she must be effective in articulating and selling the American Express Value Proposition and building and expanding relationships for the long term with a strong focus on Growth, Revenue, Retention and Risk.

Specific responsibilities include:

·  Strong conceptual sales qualities that will lead to the identification, prospecting, signing and launch of new partnerships required to drive merchant coverage and charge volume growth
·  Relationship management: ensure creation of shared goals and delivery of outstanding service to our partners
·  Contract (re)negotiation; (re)negotiate customer contracts to maximise the commercial opportunities available, balancing this against existing and potential risks
·  Compliance & regulation: ensure ongoing compliance with regulatory framework, policy and contractual terms
·  Industry knowledge: ability to deeply understand the B2B landscape and leverage this knowledge to identify new opportunities for partnership and growth
·  Networking: liaising with (inter)national (internal) partners/stakeholders
·  Subject matter expertise: be or become a reference point for both in- and external partners

This role may be subject to additional background verification checks.

Desired profile

What we offer

·  An attractive salary package and benefits.
·  A collaborative and supportive working culture.
·  To work in a global company network with great opportunity for personal growth and development.
·  Join an ambitious team whilst working in a dynamic and exciting environment.
·  Opportunity to play a vital role in growing the Dutch merchant business.

What you offer

·  High degree of commercial and business acumen with a strong will to win, strong perseverance
·  Track record in developing and managing complex and long sales cycles, coupled with strong negotiation background
·  Outstanding partner/relationship management skills. Ability to develop and grow business relationships at all levels, but particularly at C-level, using strong influencing and project management skills
·  Thought leadership and problem solving skills. This role is rapidly evolving and so requires innovative thinking both with our partners and within AXP
·  Strong financial acumen. Key elements include innovative commercial constructs, revenue analysis
·  Strong analytical and strategic thinking abilities. Ability to identify key customer goals / challenges and be able to understand / translate financial data and other information into strategies that will benefit both the merchant and American Express
·  Strong customer focus. Desire to ensure that customers' needs are clearly understood and appropriate solutions are developed and implemented in a timely manner
·  Excellent communication skills, both written and oral. Ability to communicate effectively at all levels of the organisation and influence key decision makers. Ability to handle complex objections in a positive and constructive manner
·  Highly focused on achieving results. Wins are generally driven through long cycle times, which requires tenacity and flexibility
·  Innovative ‘can do' approach to work and naturally resilient nature
·  Comfortable working in a highly dynamic environment- experience with emerging technology
·  Experienced with Salesforce
·  Team player
·  Fluency in Dutch and English
·  Bachelor or University degree
·  Full-time role based in Amsterdam

Amex Blue Box Values

·  Customer Commitment - We develop relationships that make a positive difference in our customers' lives.
·  Quality - We provide outstanding products and unsurpassed service that, together, deliver premium value to our customers.
·  Respect for People - We value our people, encourage their development and reward their performance.
·  A Will to Win - We exhibit a strong will to win in the marketplace and in every aspect of our business

Applying for a Certificate of Good Conduct (VOG) is part of the application process.
Apply via the link: . http://www.denhaag.nl/en/residents/relocation-and-settling/to/Certificate-of-Good-Conduct-VOG.htm