Assistant Product Manager - Credit Cards

Job description

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

The Lending team within the UK GNICS organization manages product and portfolio management of our proprietary credit cards. This is a dynamic role which incorporates working with one of UK GNICS' most successful products, Platinum Cashback, as well as supporting all product marketing activities across the consumer proprietary credit card portfolio. This role provides the opportunity for the candidate to partner with teams across the American Express network to drive results.

In this role you will execute and manage end-to-end marketing campaigns, working with multiple teams within American Express. Being part of this successful and dynamic team, you will need to remain up to date with the changing competitive landscape, with the ability to identify and mitigate risks. You will be sizing potential opportunities, forecasting campaign results and tracking downstream results, so strong business acumen and an analytical mind are absolutely key.

The role offers the opportunity to focus on developing new strategies and capabilities to grow the lending business and enhance the customer experience. We are looking for someone who is able to drive ongoing optimisation and innovation across acquisition channels and campaigns to maximise efficiencies and results. You will also act as Product champion and work with our Customer Servicing organisation, ensuring that our customer facing employees have all the product knowledge needed to provide the exceptional customer service our cardmembers expect.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

Required skills:

·  Exceptional analytical skills and financial acumen. An understanding of card economics and financial concepts would be an advantage
·  Excellent verbal & written communication skills with great attention to detail
·  Innovation, creativity and thought leadership with a focus on driving results and a track record of successful project management and delivery
·  Strong collaboration and influencing skills
·  Proven ability to navigate a complex matrix organisation with stakeholders across internal teams and external partners
·  Ability to work in a challenging and fast paced environment with enthusiasm

We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world's a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We're interested in where you came from, but we're even more excited about where you will go with American Express.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on ************@*******.** or 00800 83 000038 (for Russia based candidates 810 800 83 000038).