Analyst/Sr Analyst - Digital Product Development

Job description

The American Express Enterprise Digital team is a newly created center of excellence designed to centralize web, mobile and digital partnership development activities and help the company leverage digital expertise across businesses. The Global Digital Offers Products team within “ED” is continuously identifying ways to connect buyers and sellers at scale on the Amex network, adding value to both Card Members and Merchants outside of payments. Amex Offers and Recommendations are used to accomplish this goal through targeted offers or merchant recommendations which are presented to the right customer, at the right time, in the right channel.

The Analyst will be responsible for all reporting, forecasting and analysis for the Amex Offers and Recommendations programs to influence product strategy and product enhancements. This Analyst will also manage projects to improve both products and the global results reporting in partnership with key stakeholders, analytics and technology teams. We are looking for someone with analytics experience that is a digital savvy problem solver, has a product mindset, and can communicate effectively with partners and leadership.

Job Responsibilities:
· Manage reporting for our Amex Offers and Recommendations products, including weekly, monthly, quarterly updates and enhancements to the reports and reporting strategy.
· Produce key leadership reports/scorecards and communicate progress effectively to stakeholders of all levels through forecasting and presentations.
· Develop product insights based on Card Member engagement metrics to inform product and marketing strategies. Maintain a list of actionable product enhancements based on key insights.
· Manage key communications and newsletters to inform internal stakeholders and leadership of strategy and product changes, best practices, and other key product details for Amex Offers and Recommendations.
· Manage special projects end to end with technology, marketing, and/or analytics teams to make Amex Offers and Recommendation product enhancements. For example, building a new Amex Offers email channel to increase Card Member redemptions and operational efficiency, or a new automated Recommendations report.
· Develop competitive insights about offer and recommendation products in the marketplace to educate all internal stakeholders and inform strategic decisions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Desired profile

·  Excel expert who can analyze data and present key insights in charts, graphs, and presentations for leadership
·  Experience with reporting software like Tableau, Omniture or others is a plus
·  Excellent communication/presentation skills
·  Highly organized and detailed-oriented
·  Strong project management skills with the ability to balance multiple workstreams in parallel
·  Flexible team player comfortable with operating in a fast paced, dynamic environment
·  Strong intellectual curiosity and passion for product development and the digital space, with a desire to harness the power of data and digital experiences to drive our goals of Card Member spend and offer redemptions
·  Agency Experience a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.