Analyst/Sr. Analyst Digital Marketing Operations

Job description

American Express Canada is a company with a long history and a bright future. A Canadian employer since 1853, Amex has created a culture that nurtures extraordinary talent and turns careers into unparalleled experiences. A company where every employee is given the opportunity to learn, grow and excel, Amex is always on the lookout for driven, forward-thinking and creative people ready to take their career to the next level. So, if you share our passion for excellence, our dedication to great service and our excitement about innovation, there's a world of opportunity waiting for you in a career with American Express Canada.

This is an exciting opportunity to join the Merchant Marketing Operations team within Global Marketing Operations. The team is focused on ensuring flawless execution and delivery of marketing offers and campaigns. This Analyst/Sr. Analyst is specifically responsible for consulting on and managing the on-boarding for LACC (Canada and Mexico) Registered Card offers. This includes managing the pipeline/offer tracker, offer reporting, and driving improvements to the on-boarding process. In addition, this Analyst/Sr. Analyst will support the on-boarding of US Amex Offers, merchant offers that are distributed through digital channels.

This role is responsible for:
·  Managing the end to end offer execution process for Registered Card offers in LACC (Canada & Mexico), ensuring offers are successfully set-up and distributed across marketing channels (e.g., enrollment pages, one-click email).
·  Maintain a detailed pipeline of merchant offers as well as offer results/reporting for the LACC markets.
·  Lead capability and product enhancements from an RC perspective for Canada and Mexico.
·  Being proactive and forward thinking on how to improve and streamline the process in LACC.
·  Supporting offer on-boarding (set-up) for Amex Offers in the US, ensuring the successful distribution of US Merchant offers through digital channels (e.g., iPhone app, web dashboard, dynamic email, Facebook).
·  Providing on-boarding consultation and support to Marketing Consultants/Managers whose merchants want to market through our channels.
·  Being innovative and ensuring we continue to meet the evolving needs of our Merchants, Card-members and partners.
·  Working closely with Technologies and Capabilities to track offers and ensure successful progression and ultimate launch through marketing channels.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

Qualifications:
·  Process and project management experience
·  Marketing execution experience a plus
·  Proven ability to drive results with strong attention to detail to drive flawless execution
·  Strong relationship management skills and ability to collaborate across multiple teams
·  Excellent communication skills
·  Microsoft Excel skills are a plus
·  Comfort with and ability to understand, at a high level, capabilities and technical systems
·  Desire to work in a fast-paced, dynamic, and evolving area
·  Understanding of and passion for the digital space

It's an exciting time to join American Express Canada, where we dedicate extensive time, resources and effort to satisfying and surprising our customers. We make that same commitment to our employees, as well, striving to create an environment where people are respected, both personally and professionally. Be part of it. American Express Canada is committed to employment equity and encourages applications from aboriginal persons, persons with disabilities, members of visible minority groups and women.