Analyst, Operations

Job description

American Express Canada is a company with a long history and a bright future. A Canadian employer since 1853, Amex has created a culture that nurtures extraordinary talent and turns careers into unparalleled experiences. A company where every employee is given the opportunity to learn, grow and excel, Amex is always on the lookout for driven, forward-thinking and creative people ready to take their career to the next level. So, if you share our passion for excellence, our dedication to great service and our excitement about innovation, there's a world of opportunity waiting for you in a career with American Express Canada.

The Analyst, Operations, is primarily responsible for the monitoring, tracking, data validation and execution. This position involves developing new reports as well as performing ongoing investigations and analysis to ensure that payments are optimized and executed according to plans.

RESPONSIBILITIES
· Perform daily bank account downloads
· Run daily scripts to ensure all information is up to date and not duplicated
· Run daily script to separate payments into manual and file groups
· Download and print all manual allocations sent to GPS mailbox
· Check that all funds received are sent to the correct payment channel
· Match funds received to manual allocations received
· Create the daily Standardized Allocation Template (SAT), which consists of
· All manual allocations received in .XLS and ;CSV format
· Convert, where necessary, any allocations that are received in .PDF format
· Manually key any allocations received via fax or unconvertable PDF
· Balance all allocations transferred to SAT against original allocations and funds received.
· Prepare, validate and create SAT upload file
· Copy any payment information that cannot be matched to the Outstanding List (OSL) and send to CRBS File Release, GPS CPC Canada, and American Express Payment Services Canada email addresses by 11:30AM
· Forward all funds received information to File desk for processing
· Open and close all GRIP cases where necessary
· Participate and contribute to Global Payment Servicing projects
· Back up other team members when on vacation.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

Qualifications :

·  Post-secondary education in Commerce / Business Administration / Finance and Accounting
·  You have a strong knowledge of the Microsoft Office suite of tools especially Excel
·  You should have good time management skills and be able to prioritize and manage multiple work streams simultaneously.
·  You should be very customer service minded, responding quickly and courteously to internal and external requests
·  Business systems analysis skills
·  Ability to work in an Agile environment
·  Willingness to learn new applications
·  Strong communication skills
·  Strong coordination skills to ensure that all defects and enhancements are tracked, documented and prioritized in a timely manner
·  Team player who does not mind becoming a generalist where they can work on multiple different tasks where there is need

What's In It For You

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
·  A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
·  Leaders who support your development through coaching and managing opportunities
·  Ability to make a difference and lasting impact
·  Work in a dynamic, collaborative, progressive, and high-performing team
·  A world-class training program in financial services
It's an exciting time to join American Express Canada, where we dedicate extensive time, resources and effort to satisfying and surprising our customers. We make that same commitment to our employees, as well, striving to create an environment where people are respected, both personally and professionally. Be part of it. American Express Canada is committed to employment equity and encourages applications from aboriginal persons, persons with disabilities, members of visible minority groups and women. If you have a disability accommodations can be made.