VCDM Execution Specialist

Job description

DESCRIPTION

Our team strives to reinforce the relationship between Amazon and its vendors by ensuring a quick and proper communication built around every charge back dispute we manage. We look not only to solve each dispute in a balance between Amazon’s policies and vendor’s benefit but also we seek to improve our internal processes to reduce the flow of chargebacks while educating our vendors into an amended experience.

Job Description
Amazon is seeking individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to vendors chargebacks . The position relies on an analytical bend of mind, detailed investigation and excellent judgment.

The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica. It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies.

Current team responsibilities are to analyze and investigate vendor chargeback disputes and ensure that these have been applied correctly; a custom investigation process is performed for each vendor using their provided evidence against each claim. Chargeback audits are also part of the team additional roles where we ensure that each chargeback is being applied correctly with a low error rate which eventually will translate in a low dispute rate.

This is not a virtual position. Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home. However, once our company provides clearance, you will be required to continue working from our SJO16 building E-22, located in the America Free Zone (AFZ), Cariari, Heredia.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

PREFERRED QUALIFICATIONS

· Bachelor's degree in process or concluded in Business Administration, Industrial Engineering, or other relevant field.
· Experience in project management.
· Experience in peer coaching, mentoring or training.
· Experience in time management.

Desired profile

BASIC QUALIFICATIONS

· High School Diploma.
· 1+ years of experience within a back office, customer service or contact center environment.
· B2+ English proficiency level or higher.
· Working experience with MS Excel.
· Internet speed of at least 10 Mbps download and 3Mb upload at home.