Treasure Truck Area Manager

Job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Our Area Managers drive business success by doing the right thing for employees, customers and communities they serve. They work alongside their direct reports and run the business by managing day to day operations, contributing to financial success, building and leading great teams, and creating a unique consumer experience by driving customer centric events and promotions.
Some of the position's key responsibilities include:
· Leads and develops 3-4 associates by embodying Amazon principles.
· Creates efficient weekly labor schedule considering event hours, sales volume requirements and merchandising needs.
· Performs day-to-day operations, including opening and closing functions, setting up promotions, interacting with customers and fulfilling orders.
· Handles all administrative aspects of the business: managing inventory, technology updates and asset management.
· Develops new ways to create memorable customer experiences by developing creative event promotions that enables the business to meet and exceed the business plan.
· Ensures positive customer experience by executing high quality, engaging events.
· Partners with product, business and marketing teams to incorporate customer feedback into marketing plan and product roadmap.
· Proactively reviews customer feedback, root causes concerns and develops a plan to mitigate the issues.
· Measures customer experience, performance, concessions, provides feedback, and holds team accountable for their performance.
· Demonstrates model behavior as Amazon brand ambassador and is a consumer evangelist.
Troubleshoots on-site, ensuring all inventory is accounted for, working properly and replacing any malfunctioning products as necessary.

Desired profile

BASIC QUALIFICATIONS

· 2 years Amazon experience or 4 year accredited degree
· 3+ years' experience building and leading retail teams of 2 or more
· Experience in promotional event creation and execution
· Experience in role responsible for personal interactions with customers on a daily basis
· Ability to lift up to 49lbs with or without reasonable accommodation
· Possess a valid driver's license and pass Amazon Motor Vehicle Check.
· Able to stand and walk for up to 10-12 hours a day with or without reasonable accommodation
· Ability to work a flexible schedule, meeting customer needs, including nights and weekends