TCSS Core - Korean

Job description

DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon’s cloud product line, referred as Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. Amazon is looking for an experienced and qualified personnel to join its Customer Support team focusing on Amazon’s AWS – referred as AWS Support team.
AWS Customer Service, provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. AWS Support team helps AWS customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. This team also helps with account and billing related inquiries, and interface with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love discussing new technologies with your friends and family? Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile?
As an Amazon Web Services (AWS) Technical Program Support Specialist, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent Amazon as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

In addition, your role and responsibilities will include, but will not be limited to, the following:
• Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWS customers.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Driving projects that improve support-related processes.
• Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
• Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with customer communication during Amazon’s AWS critical launches and support events.
• Assuming responsibility for developing detailed knowledge about specific product lines and features.
• Making sure internal knowledge reference pages are updated.
• Driving projects that improve support-related processes.
• Working with customer support teams to ensure a consistent and high-quality level of support.
• Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.

PREFERRED QUALIFICATIONS

Preferred Qualifications:
· Proven success in supporting customers
· Excitement to learn new technologies/policies
· Willingness to adapt to a fast-paced support environment and develop yourself with the team
· Strong verbal and written English communication skills. · Experience in Technical Support is preferable
· Some knowledge of Networks and Operating Systems · Proficiency in MS Office

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age.

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications:
· Undergraduate degree and equivalent;
· Good communication skills in Korean and English
· Experience working directly with customers to resolve issues.
·Detail-oriented, self-motivated and customer-obsessed