Support Engineer

Job description

DESCRIÇÃO

Would you like to help U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies?

Amazon Web Services is a dynamic and rapidly growing business within Amazon.com. We are building some of the largest and most complex distributed systems in the world, and we need world class people to help us implement and operate them.

We provide organizations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more.

The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems.

We have high standards for our computer systems as well as our employees: our systems are highly secure, highly reliable, highly available, and should function at massive scale; our employees are super smart, driven to serve customers, and fun to work with. On a “typical” day, support engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues.

We are looking for a Support Engineer to join our energetic, fast-moving and passionate team. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You'll become an AWS Services platform diagnosis, response, measurement, and automation expert. You will support and simplify the operational scalability that sustains the platform's insane growth. You will measure your success and it will be visible.

This position is perfect for you if you:
· Would like to gain a deeper understanding of AWS Support Applications services, capabilities, and functionality.
· Are interested in creating tools and automation that enable engineers to be as “hands-off” as possible.
· Have a “Think Big” mentality that empowers you to think outside of the box.
· Regularly seek simple ways to approach complex issue or processes.
You will have the opportunity to:
· Explore the inner workings of Support Applications that our customers use and how they communicates with other AWS services.
· Engage other AWS engineers world-wide to deploy, configure, and troubleshoot 150+ services.
· Express your creative, innovative ideas to make our team even more awesome!
· Provide invaluable support to the U.S. Intelligence Community.
We want our service to be as autonomous as possible, and that can only be done by having bright engineers who understand how to Think Big, simplify solutions to complex unprecedented problems, all in pursuit of the best customer experience possible. Our environment is built for engineers who flourish in creating automation to reduce the operational workload rather than simply performing operational work all day.

Successful candidates will join an elite engineering team, provide troubleshooting and operations support, and innovate to replace operational tasks with scripts and code. If you are a talented, detail-oriented and enthusiastic professional who is passionate about providing exemplary customer service, eager to learn new technologies and have a desire to support the critical work of the U.S. Intelligence Community, this position is for you!

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.