Staffing and Workforce Analytics Team Lead

Job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. The ideal candidate will possess both a background that enables him/her to manage quantitative planning that allows them to think broadly and strategically about workforce, but also the ability to focus in the areas of community engagement, candidate experience, placement, process improvement, strategy development along with directing a team of Engagement and Optimization Coordinators. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on extensive knowledge of staffing and functional areas of the business, forging dynamic relationships with business partners, hiring managers and HR business partners. They have a reputation for being exceptional at candidate optimization, stakeholder management, and organization, possess strong verbal and written communication skills, have an ability to prioritize their time, demonstrate pushback and a sense of urgency, and understand the value of providing amazing customer service. This role will manage a team of direct reports.

Core Responsibilities:

· Owns execution and delivery of labor needs within the Node
· Provides strategic input and business/market insight during Node Labor Review with Senior and Executive Leadership
· Understands the Amazon employment value proposition and uses that data to develop workforce planning initiatives
· Manages Key Performance Indicators and Metrics:
o Cost Per Applicant
o Cost per Hire
o Cycle Time
o Funnel Health
· Daily funnel analysis compared to hiring needs and providing reporting to stakeholders
· Leads analysis & deeper dives in analyzing & auditing data; auditing to ensure consistency and accuracy in how data is captured and shared, and making recommendations based on the insights
· Leads the Engagement team to improve candidate experience - represent company and candidate interests, monitor SLAs, provide ongoing feedback, and address service issues
· Overall management and audit of standard work across the Node network
o Salesforce
o Reporting
o Hiring
o I9s
o Onboarding
· Leads the team by setting benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs
· Handles issue resolution, prioritization, and escalations autonomously
· Mitigates Staffing risks through supply analysis, market analytics, and predictive forecasting
· Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators
· Owns training, development, team culture and morale for Workforce Staffing Engagement and Optimization Team
· Develops and maintains knowledge of labor market, economic trends, and changes affecting Amazon's position as employment leader
· Grassroots sourcing/relationships
· Makes recommendations to key stakeholders on building appropriate systems, processes, and reports and Influences stakeholders as it relates to WFS strategies
Measurement for Success:

· Management and ownership of cost per hire through oversight of labor, advertising and other talent acquisition costs to benchmark or above
· Management of the talent supply chain utilizing lean methodology
· Management of candidate cycle time, conversion rates and applicant funnel metrics to benchmark or above
· Associate engagement
· Workforce Staffing Net Promoter Score
· New hire event benchmark rates against target and defect via org. health scorecard
· Community Engagement
· Coordinator Satisfaction
Critical Leadership Skills:

· Deliver Results, Dive Deep, Bias for Action, Learn and Be Curious, Customer Obsession, Ownership

Desired profile

BASIC QUALIFICATIONS

· Bachelor's Degree in a related field
· 5+ years' experience in business analytics and reporting or demand forecasting
· 5+ years' experience in program management, supply chain management, consulting background
· 1-3+ years Management experience
· Experience using and communicating performance metrics
· Experience analyzing data using various tools for forecasting and optimization
· Experience communicating and influencing across job levels and multiple stakeholders
· Ability to push back, foresee potential issues, and advocate for relentless improvement across multiple business lines.
· Ability to develop and implement operational processes and procedures across geographically distributed teams
· Possess excellent problem solving, organizational, interpersonal and motivational skills
· Ability to handle confidential and sensitive information with discretion
· Experience identifying and resolving issues independently, will take initiative even under unfamiliar or ambiguous circumstances
· Relentless focus on customer experience
· Experience with Applicant Tracking Systems
· Excellent customer service and bias for action
· Relentless focus on customer experience
· Intermediate to advanced level proficiency with Microsoft Office (Word and Excel)
· Candidates must be flexible to work weekends and/or overnight shifts
· Must have reliable transportation