Sr. Program Manager, Pharmacy Fulfillment

Job description

DESCRIPTION

At PillPack, an independently operated subsidiary of Amazon acquired in 2018, our customers come first. PillPack Pharmacy is looking for a Senior Program Manager with a strong delivery record and experience to own and manage strategic, cross-functional operations and technology projects on the NA Pharmacy Fulfillment Network to deliver on being the earth’s most customer centric Pharmacy. This high-visibility role will require influencing business and software teams across the company to prioritize projects which support both new products/programs and existing operations and supply chain systems. Our goal is to improve and enhance the PillPack Fulfillment Network to ultimately drive the best customer experience in the safest, most reliable and cost-efficient manner.

The Program Manager will have a talent and passion for building new start-up businesses within the company along with a relentless desire to exceed customers’ expectations while optimizing the overall quality and cost models. A strong bias for action, strategic planning skills, quantitative analysis, and the ability to organize and deliver new initiatives involving leadership across cross-functional operations, software development, business, and external contracting teams is essential. This position will include regular direct communications with senior leaders in the company.

Responsibilities include:
The candidate will have a proven record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover.
· Forming cross-functional project teams, planning and organizing, managing, and executing complex projects across multiple organizations and stakeholders
· Innovating for step-change improvement in safety, quality, and cost metrics
· Benchmarking PillPack’s Pharmacy fulfillment practices both internally and externally against best-in-class operations
· Developing fulfillment strategies for new business initiatives with complex operational components
· Launching fulfillment and delivery experience programs that enable a world class fulfillment experience for customers
· Leading internal product feature launches that optimize PillPack’s fulfillment systems and reduce fulfillment costs
· Partnering with Directors, VPs, and other key operational experts across the company to lead, support, and influence new business initiatives.
A successful candidate will also demonstrate:
· High attention to detail including proven ability to manage multiple, competing priorities simultaneously
· Ability to think strategically and execute methodically
· Demonstrated ability to lead teams and communicate with senior leadership
· Ability to work in a fast-paced environment where continuous innovation is desired
· Committed to learning and expanding professional and technical knowledge
· Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
· Willingness to roll up their sleeves and do whatever is necessary; general manager / owner mentality
· Ability to clearly communicate data insights to others
· Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
Individuals can expect 25-50% travel (variable throughout the year) based on business needs at the time.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

PREFERRED QUALIFICATIONS

· MBA and work experience in technical field is highly desired
· Prior experience or use of Lean/Six Sigma
· Intermediate to advanced knowledge of SQL, Perl, Unix/Linux, Visual Basic or other programming languages are a plus
· Ability to organize and manage multiple tasks simultaneously
· Excellent written and verbal communication skills complemented with the ability to problem solve independently.

Desired profile

BASIC QUALIFICATIONS

· Bachelor’s degree in Supply Chain Management, Engineering, or other technical field from an accredited university or 4+ years Amazon experience
· 5+ years’ experience of relevant program management experience ideally in pharmaceutical or related industry
· 2+ years of experience analyzing cost/benefit of proposed projects
· Intermediate to advanced knowledge of Excel is required, including use of lookups and pivot tables.