Principal UX Program Manager, Design Apprenticeship

Job description

DESCRIPTION

We envision a workforce where all individuals, programs, organizations, and design systems embed principles of diversity, equity, and inclusion. We believe that when people feel respected and included, they can be more creative, innovative, and successful, resulting in better outcomes for our customers.

That’s why we’re introducing a Design and Research Apprentice program at Amazon. We want to afford individuals from non-traditional paths the opportunity to hone their raw design talent and thinking. We want to be part of the inclusion solution. And we need someone to lead the way.

This Principal UX Program Manager will guide incoming Design and Research Apprentices through a pilot program focused on providing opportunities to learn and develop functional and leadership skills via a combination of curriculum-based and on-the-job training. This Amazon-wide program will work collaboratively with a cross-functional team of passionate volunteers, outside training partners, and UX/Research managers to explore and innovate ways in which we can help our Apprentices thrive at Amazon.

Role Actions and Responsibilities:
· Tracking the development of all tasks and stakeholders.
· Securing manager commitments for support.
· Closing on headcount allocations within the business.
· Coordinating the process of cohort selection and allocation to managers.
· Recruiting partnership to create and finalize the first cohort list, and provide support for Apprentice onboarding.
· Scaling the curriculum development.
· Working with and finalizing the outbound communication strategy with the Amazon Design Community.
· Managing weekly stand-ups with the team to review program status, follow up on action items, and align on upcoming tasks.
· Developing processes and mechanisms to streamline operations throughout the Apprentice program.
· Scheduling and maintaining all instruction.
· Ongoing feedback collection to iterate on the program in real-time.
· Creation of a formal feedback process for Apprentice evaluation and performance management standards.
· Identifying opportunities to elevate and bring visibility to the Apprentices and their work within their orgs.
· Coordinating and aligning with the non-Design Apprentice program.

May include limited domestic travel.

PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS:

· 3+ years in education leadership, workforce development, public policy, or related experience.
· Bachelor’s degree in Design, Human-Computer Interaction (HCI), Research or equivalent professional experience. Design experience is not required, but a candidate with this background can pivot it to a hybrid role that provides additional leadership in curriculum development and direct teaching.
· Experience leading Diversity, Equity and Inclusion Programs.
· Experience presenting complex information in a clear and concise manner to executives and non-technical leaders.
· Experience improving programs/products through customer feedback
· Advanced knowledge/experience with Microsoft Products (Excel, Outlook and SharePoint) or other project management tools.
· High sensitivity and awareness of diversity, equity, and inclusion needs in the Design field.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Desired profile

BASIC QUALIFICATIONS

BASIC QUALIFICATIONS:
· 6+ years of relevant program and project management experience for complex, multi-stakeholder, Director level and above initiatives.
· 3+ years in fast-paced entrepreneurial startup and/or corporate culture.