Sr.DLS Case Admin

Job description

DESCRIPTION

Position Description: Document Management Admin (L3)

Amazon's Disability and Leave Services (DLS) team in the Employee Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to Amazon employees across the U.S.

The document admin associates will be an individual contributor and provide support for document management for all types of leave of absence, accommodation and disability life events. They are highly skilled in clinical review, medical document validation and in identifying potential fraudulent documentation. They are experts in document management process and process the request as per Amazon policy guidelines and process documents in place.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Essential Responsibilities:
· Document sorting, scanning, indexing and storing in appropriate database.
· Linking documents with appropriate cases.
· Storing unmatched documents in the repository for future reference following predefined filing process.
· Reviews documents for accuracy.
· Identify and report incorrect, or unclear submissions.
· Categorizing documents to various leave types. Critically assess and address the document assignment for all the identified and unidentified cases.
· Assist employee through calls and emails for document submission.
· Check for identifiable cases for received documents and assign unmatched documents to ‘unidentified category in the database.
· Address and respond to sensitive documentation on priority
· Identify and solve problems that may arise, sometimes with limited information
· Ensure compliance with a standard work, federal/state regulations, and company policy
· Maintain system records to ensure accurate and timely information/documentation
· Consult, coordinate and partner with the case manager and other internal or external departments/systems or vendors as appropriate
· Other duties as assigned

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree from accredited university or equivalent experience
· 0-2 year of experience in document management right from scanning, sorting, reviewing, indexing and storing documents using a document management system.
· Knowledge of US laws, federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
· Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint