Sr. Customs Brokerage Specialist

Job description

DESCRIPTION

At Amazon, we're working to be the most Customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Global Mile - Cross Border team is responsible for providing Customers a one stop shop for international transportation service, providing end to end supply chain solutions. We are seeking a Customer centric individual who wants to be part of this journey, and manage daily operational tasks and Customer queries. A Sr. Customs Brokerage Specialist owns daily operations for customs clearance on ocean, air, rail and truck cross-border shipments. A Sr. Customs Brokerage Specialist will communicate with freight forwarders/sellers/vendors for shipment and document preparation, monitor shipment clearance status and escalates issues when necessary. The Brokerage Specialist also performs data entry functions for entry filing, classifications, and inspections related delivery-form generation, tracking and compliance requirements. A Sr. Customs Brokerage Specialist will have solid industry knowledge of the Title 19 CFR & HTS codes and can reference when needed as well as well-versed in entry filing and trade regulations like product classifications, documentation requirements, PGAs, and Section 301. We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.

Core Responsibilities
· Verify completeness of information upon onboarding Customers
· Prepare import documentation to ensure timely release and delivery of orders
· Verify accuracy of commercial documentation and charges
· Submit documentation to regulatory agencies
· Meet daily/weekly KPI targets for entry submission and accuracy
· Collaborate with other service providers to solve shipment issues
· Collaborate with origin and destination logistics teams
· 2nd Tier support for Customer Service queries
· Speak intelligently about Customs and general global trade to empower clients and internal stakeholders
· Keen on providing feedback on existing procedures and develop new processes to improve operational efficiency

Advanced Responsibilities
· Can independently handle FDA entries and all qualifier PGAs (TSCA, Lacey, non-glass NHTSA)
· Handles 1st level escalations from the team/sales
· Able to classify simple to moderate goods with accuracy
· Advise clients on import restrictions, tariffs, and other customs-related matters in an introductory fashion
· Can independently handle exams/inspections/holds and communicate this both internally and externally
· Minimal to no supervision required regarding entry filing and client communication
· Has regular 1:1 meetings with direct-reports to ensure successful ramping
· Achieve and maintain High Compliance and On-Time Performance scores
· Explores specialize in a niche, or complex areas of Customs or verticals e.g., FTAs, ADCVD, ATF, Pesticides, etc.
· Build initial Customs SOPs for new clients; Updates Customs SOPs for existing clients as needed diligently
· Teach immediate team members how to navigate Customs and advance in their roles
· Takes on the most complex Customs entries (high-touch clients, heavy classifications, multiple PGAs, Beginners, etc.)
· Collaborates with Sales and Customs Manager to lead successful trial shipment execution for new high-volume clients
· Makes good judgment calls when advising clients and sales on our Customs capabilities, service offerings, and compliance policies
· The go-to person for domain content knowledge (classifications, regulations, operational exceptions, etc.)
· Point of escalation for immediate team members
· Provides candid feedback on current processes and suggest better solutions to improve procedures for the org
· Attend SOP meetings and create relevant Customs content and present at QBRs

Measurement for Success
· Complete assigned tasks timely and accurately, within KPI
· Improved productivity through continuous improvement
· Meet and exceed Customer Service metrics

PREFERRED QUALIFICATIONS

· Licensed Customs Broker or Considering taking the Customs Brokerage license or Certificate (CCS) exam
· Multi-lingual (Chinese preferred)
· Critical thinking and problem solve capability
· Able to understand and interpret regulatory language
· Need to be proficient in and able to explain imports, in-bonds, duty statements, etc.
· Ability to troubleshoot advanced Customs entry issues (ABI, ACE related, AMS)
· Effectively communicates in both written and verbal communication. Thinks about how a reply is going to be received by the audience, and crafts the message accordingly.
· Has a strong understanding of what resources to use and when to use them (CROSS, HTS, internal databases)
· Should have a degree of Customs specialization in some role or capacity (Verticals)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Desired profile

BASIC QUALIFICATIONS

· Bachelor’s Degree or Industry Related Certification
· 3+ year experience in Customs Operations or Customs Compliance role
· Working knowledge of US Customs rules and regulations
· Minimum typing speed of 40 wpm with 100% accuracy
· Proficient in Microsoft products (Excel, Word)
· Must be organized, pay attention to detail