Sr. Content Reviewer- French

Job description

DESCRIPTION

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. As an extension of this, Amazon also encourages external websites to offer products to Amazon customers through various advertising programs such as Native Shopping Ads, Retargeted Ads and Display Ads. The Contextual relevance team in Bangalore has the onus to ensure that Amazon's advertisements are only on relevant websites. We work on various ad programs covering global markets and we provide 24/7 coverage for all ad programs.

Job description: Sr. Content Reviewer

1. Review of Website content to label for advertising
· Review web sites to label relevant categories based on guidelines.
· Identify whether a given web site/app contains any elements /keywords which will influence the advertisement.
· Mark the parts of a webpage with content which lead to the labelling.
· Classify the page into one of several categories
· Analyze data and evaluate trends/patterns.
· Recommend generic patterns to be translated into Rules.
· Reviewing customer emails concerning ads and report these issues.
2. Training & Coaching
· Coordinating training & mentoring sessions
· Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months
· Coaching IARs towards improvement where necessary
· Offering "remedial" instruction in tool usage and other topics as required

3. Maintaining Updates & Documentation and Monitoring workflow
· Escalating questions/issues from the team regarding the process and cascading updates to the team
· Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
· Preparing weekly process reports & sending these out to the concerned people
4. Review & Maintain internal process quality
· Maintaining high internal quality of the processes by performing quality audits
· Providing specific & timely feedback to policers on errors & trends
· Act as SMEs for processes on the floor

Desired profile

BASIC QUALIFICATIONS

Graduate degree in any discipline
. B2 French (certification required)
· 3 plus years' of relevant experience with Operations processes
· 24/7 availability, including willingness to work on weekends, and outside of the "standard" work day
· Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
· Ability to effectively and efficiently complete difficult goals or assignments
· Strong interpersonal and communication skills
· Confident in using Microsoft Packages (especially Excel), Web based tools and creation of reports
· Willingness to work with sensitive issues, including but not limited to:
o Adult content
o Religious and philosophically sensitive issues
o Alcohol, tobacco, weapons and other potentially offensive products
o Hate, Violence and Extreme political content