Sr. Associate, Recr Svc

Job description

DESCRIPTION

Senior Associate - Recruiting Services

Location: Bangalore
Overview: Amazon

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Amazon India Development Centers
Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. Check us out at www.india.amazon.com.

This position is for Recruiting Services, which comprises of scheduling and non-scheduling activities and has the following teams: Employee Referral Program, Students Program, Rehire Eligibility Talent Acquisition Operations, Candidate & Travel Expense Management, Internal Loops Scheduling, Online Assessments, and Phone Screens.

Amazon is seeking a delivery-oriented Associate with 2+ years of relevant experience to join our Recruiting Services team. This role will focus on handling transactions of scheduling and non-scheduling activities and other assignments in alignment with the standard operating procedures. The ideal candidate must have a proven record of managing high volume of data and an exceptional level of accuracy.

Job Description:
We are looking for a dynamic, organized self-starter to join our Recruiting Services organization in Bangalore location. Recruiting Services supports Amazon Talent Acquisition organizations with all administrative activities and recruiting coordination, globally.

Responsibilities include:

· Handle high volume transactions of scheduling and non-scheduling activities and other assignments in alignment with standard operating procedures.
· Come up with process improvement ideas and participate in continuous improvement/Lean projects
· Maintaining highest quality and improving customer experience
· Address customers’ queries on a timely manner
· Adhere to process level SLAs
· Able to work on critical processes which needs dive deep and attention to details
· Proactive with deliverable and display Ownership
· Providing guidance and support with queries from team mates

PREFERRED QUALIFICATIONS

Preferred Qualifications
· Human Resources or Recruiting experience
· Exposure to full-life cycle recruiting a plus
· Genuine customer service orientation with a demonstrated desire to exceed expectations
· Ability to serve multiple customers (Stake holders, Project/Transition managers & Program team)
· Excellent written and verbal communications skills
· Ability to identify and resolve issues independently

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications:

·Flexible to work in 24/7 shifts in voice and Non voice environment.
· BA/BS degree/MBA degree.
· Experience in Recruiting services.
· 2+ years of HR related experience.
· Strong knowledge of Excel.
· Knowledge of MS Office (Word, Power point, etc.).
· A passion to exceed expectations.
· Project management skills.
· Strong verbal and written communication skills.
· Ability to continually prioritize changing responsibilities.