Catalog Associate, German

Job description

DESCRIPTION

Job Profile – Catalog Associate – Retail Business Services (RBS)
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
The Catalog Associate is the entry-level role in the RBS organization. In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.
Roles and Responsibilities:
· Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards
· Understand and correctly use Amazon's Retail Systems Platform(RSP) to support vendors and buyers in enhancing the retail selection on Amazon's online catalog
· Maintain records of day-to-day work by updating trackers to reflect work done
· If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
· Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information
Skills and Competencies Required:
· · Excellent written and oral communication skills in English
· · Strong business communication skills – ability to communicate with internal/external stakeholders clearly and concisely
· · MS Excel proficiency – ability to mine voluminous data for specific detail according to instructions provided
· · Strong analytical skills – Ability to do high school level arithmetic
· · Familiarity with navigating the internet – research techniques on the internet and finding required information quickly
· · For foreign language related positions, certain level of proficiency in foreign languages:
· o French: B1 Level or above
· o German: B1 Level or above
· · Ability to dive deep into a problem, perform ‘Root Cause Analysis' and identify constraints to recommend a solution – on this, we will test the candidate's ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
· · Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information
Experience and Qualifications:
· · Bachelor's degree in any discipline – Diploma holders will not be considered
· · 1 – 2 years of experience in data-driven business operations processes – BPOs, Operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
· · Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus

Desired profile

BASIC QUALIFICATIONS

Bachelor degree in any discipline.

1. Skills
2.
1. Strong written communication skills
2. Good working knowledge of MS Office
3. Typing skill of 40 wpm with 100% accuracy
4. Preferably a domain expert
· Ability to
1. Multi task in a fast paced environment
2. Operate in the system with the speed and accuracy necessary to meet departmental standards
3. Handle stressful situations
4. Maintain composure in critical situations and communicate clearly with both internal and external customers
· Demonstrate
1. Passion for delivering great customer experience
2. Strong inter personal & communication skills
3. Excellent listening skills
4. Excellent Data Accuracy skills
5. Eye for Detail
6. Commitment to meet Deadlines
· Critical Qualities / Characteristics
1. Constructive spirit of discontent & Mental toughness
2. Practical ideas
3. Pace of implementation & consistency in performance
4. Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day