Senior Catalog Associate

Job description

DESCRIPTION

Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Defect Elimination is a set of defect reduction throughout the customer's purchase process and product inbound process. The main focus is to indentify and fix the source of a defect and improve customer experience.

The Sr. Catalog Associate is the entry-level role in the RBS organization. In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.

Roles and Responsibilities:
· Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.
· Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.
· Make Kaizens and process improvements to improve work efficiency.
· Daily trackers should be maintained accurately.
· If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead.

PREFERRED QUALIFICATIONS

· College degree or above, with oversea experience or work experience in Japanese is preferred
· 3-5 years of experience in data-driven business operations processes – Business Process Outsourcing, Operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
· Experience working on process improvement processes like Kaizen, 6Sigma etc. is a plus
· Excellent MS Excel skills– ability to mine voluminous data for specific detail according to instructions provided
· Experience working on team management

Desired profile

BASIC QUALIFICATIONS

· Excellent written, reading and oral skills in Japanese, Janpanese N1 credential is required
· Good written and reading skills in English.
· Strong written and verbal communication skills – ability to communicate with internal/external stakeholders clearly and concisely
· Strong problem mangement skill, including problem identification, problem analysis and problem solving
· Proficient in Excel
· Fast learner
· Enable work during weekends and holidays