SDS Training Manager

Job description

DESCRIPTION

Job location(Tokyo or Fukuoka) can be discussed.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

The Shipping & Delivery Support (SDS) Knowledge Management (KM) team creates, maintains, and delivers Knowledge Center (KC) content and training for SDS contact center associates that support Drivers (Off-Road and On-Road), Recipients (customers) with escalated Amazon delivery issues, shippers, and property managers / storage owners. SDS KM also creates and maintains customer-facing Help content for products and services, like Amazon Key and Hub.

The SDS KM Team is looking for a Training Delivery Manager to lead teams in Asia Pacific (Philippines and Japan) who is a strong people leader, skilled program leader, great communicator, and innovator. The Training Delivery Manager will lead and manage a team of Training Specialists located at Shipping & Delivery Support (SDS) contact centers in Philippines and Japan.

Core competencies of the role include:
· Collaborate with both local and global stakeholders to support learning programs and initiatives
· Scheduling large-scale training initiatives, tracking training completion, and reporting out on training progress
· Foster the development and success of Training Specialists through all stages of the lifecycle of the employee
· Identify and implement continuous improvement strategies through collaboration with Content Development and Instructional Design
· React quickly and effectively to changing business needs and priorities
· Drive best practices for training delivery across all processes
· Document and communicate success and impact to key stakeholders
· Support SDS Knowledge Management goals and initiatives

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications
· Bachelor's degree in instructional design or related field
· 3+ years previous experience managing a team in a training and development or related field
· Experience facilitating training in a business environment
· Proficient with Microsoft Office Suite (Excel, Power Point, Word, Outlook)
· Experience with learning management systems, eLearning authoring tools, virtual training tools and social learning systems
· English- business or native level in writing, speaking, reading and listening skills.
· Demonstrated ability to work in a cross-functional and global environment, demonstrate cultural sensitivity, and earn trust from all stakeholders