Reliability Manager

Job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, smart, and driven people. Amazon is seeking a Reliability Manager for our Facilities Operations Engineering team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
The Reliability Manager will be a member of the Maintenance network leadership team and has full accountability & ownership of North American Fulfillment Center (NAFC) Sort Center reliability activities. This position is responsible for developing and leading the reliability process in a manner that will have a direct impact on equipment uptime, efficiency, cost management, quality, safety, customer satisfaction, innovation, and ultimately profitability. Key activities for this position include developing, owning, and driving maintenance reliability practices that will focus on building a world class reliability system. This role will also develop and implement training strategies to increase skill sets across our NAFC Sort center maintenance teams. The Reliability Manager will work to enhance our maintenance capabilities to deliver improved equipment reliability, decrease unscheduled repair and maintenance time, and develop strategies to drive lower maintenance costs. This role will work closely with our enterprise asset management (EAM) team, will support our NAFC Sort center network and will have a strong focus on our core principles of innovation, bias for action, and ownership.

Key Areas of Responsibility:
· Develop, implement, and own strategies that will improve current maintenance practices and processes driving better equipment uptime, lower repair costs, and lower material inventory levels/costs
· Leverage network and original equipment manufacturer (OEM) subject matter experts to develop reliability efforts through enhanced communication and best practice sharing
· Develop, own, and deliver comprehensive maintenance and reliability training to maintenance resources in the NAFC sort center network
· Through analytical tools, work with NA Operations Engineering group to identify equipment end of life (EOL) opportunities, required equipment and process upgrades and develop & manage long-term capital investment plans
· Analyze equipment downtime data and develop & manage a warranty process that will drive OEM uptime and lower costs
· Partner with NAFC sort center maintenance leadership groups to coordinate maintenance activities in support of driving World Class Maintenance
· Own and regularly respond with subject matter expertise to maintenance/equipment related questions, own access to and distribution of OEM technical bulletin updates, and facilitate strong communication with OEM vendors
· Work with EAM group to leverage the value of our EAM computerized maintenance management system (CMMS) for tracking work orders, planned/predictive maintenance, spare parts inventory/sharing, MRO management, and maintenance history of equipment
· Analyze operational data and equipment performance history to deliver improvements in critical maintenance related metrics / KPI's
· Develop maintenance benchmarking data / KPI's in order to drive improvements amongst like sites in the NAFC network and other similar corporate entities

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree in Engineering (any field), Operations, Business Administration, or a related field from an accredited university or 2+ years Amazon experience providing technical support to field maintenance teams
· 5+ years of experience in the job offered or related occupation of Reliability Engineer, Process Engineer, Manufacturing Engineer, or related discipline
· Hands-on experience in material handling systems (MHS) installation, operation and maintenance, use of CMMS, & preventive and predictive maintenance techniques
· Familiarity of analytical techniques and ROI analysis to build complex business cases
· Experience teaching, mentoring, hiring, and developing both exempt and non-exempt employees.
· Working knowledge of diverse MHS and OEM's
· Experience working with others to implement new systems and drive initiatives in multiple sites
· Experience using MS Excel, MS Project, and MS Power Point
· Willing to travel at least 50% of the time across all time zones in North America