Regional Sort Center Operation Manager

Job description

DESCRIPTION

The Sort Center Regional Manager is responsible for all safety, customer experience, quality process execution, people development and operational objectives for the assigned SC(s). He will lead a team of Operations and Shift Managers, coaching and mentoring the team to meet performance objectives. Also, he will continuously improve the efficiency of SC(s) processes and instill a culture of customer obsession, quality, and best-practice sharing. Although this is a managing position, it is still a hands-on role and expected to be involved in the day-to-day operations.

Responsibilities:

- Managing SC(s) inbound and outbound processes in a highly dynamic environment

- Drives creation of quality initiatives, process change initiatives, and other lean initiatives to enable SC(s) to meet and exceed the operating plan

- Develop operational expertise on processes and activities, ensuring that best practice is shared within the network

- Measures performance, provides feedback and holds Shift Managers accountable for their performance and the performance of their operations

- Responsible for the site's growth and collaborating with capacity planning and facilities for all growth workforce management needs

Desired profile

BASIC QUALIFICATIONS

- Completed Bachelor's Degree in Logistics Management, Industrial Engineering, Operations Management, Supply Chain Management or 3+ years of Amazon experience

- Experience in transportation and distribution environments

- Advanced experience with Excel (V-lookup, pivot tables, macros)

- Demonstrated experience using data to drive root cause elimination and process improvement

- Ability to communicate to various audiences both internal and external.

- Ability to balance and organize competing priorities in an ambiguous environment

- Fully Bilingual (English & Spanish)

- Excellent written and oral communication skills, including an ability to communicate across business areas

- Candidates must be flexible with regional travel between facilities, working on nights or weekends depending on business needs