Quality Auditor

Job description

説明

DLS Quality Auditor

Amazon’s Disability and Leave Services (DLS) Team is seeking a Quality Auditor to contribute to the development and ongoing execution of our Quality Management System (QMS). QMS will support our quality program across various leave of absence and accommodation events. The Quality Auditor role is an advocate for continuous learning. This position will assist with driving operational excellence through a culture of continuous inspection in our processes and key business initiatives. She/he will focus on raising the bar on our processes and tools by continuously evaluating our internal controls, consistency in standard work against established policy, plan, and practice.

As part of the Leave and Accommodation he/she will requires experience in leave of absence, disability, accommodations, return to work, workers’ compensation, benefits, and absence management functional areas. The role serves as a subject matter expert in Leave and Accommodation program processes, policies, and standard work, along with system tools, resources, to understand use and compliance for service delivery to generate frustration-free experience. As part of LOAA, he/she will interact and consult with HR Operations, Risk Management, Environmental Health and Safety, and HR Services. The position may involve collaboration with peers and resources across other global locations, to review current processes and technology.

Key Responsibilities:
· Perform audits of internal administration against plan, policy, service level agreements, and any regulatory requirements.
· Leverage internal tools and processes to track and report status to business partners and leaders. Share results of audits on regular basis as per established frequency and quality standards.
· Close loop on audit observations. Take end-to-end ownership to collaborate with Operations to ensure identified issues are addressed and improvement has been sustained.
· Maintain subject matter expertise specific to job function and general industry awareness.
· Reporting of key trends, performing deep dive analysis and collaborating with global stakeholders to share critical insights for further action/ analysis.
· Identify root cause and areas of improvements in the process audited. Provides ideas for process improvements to enhance process efficiency, quality and customer experience.
· Use critical thinking and demonstrate high ownership while reviewing processes and technology.