Program Manager - Transfer Pricing Operations

Job description

DESCRIPTION

The Transfer Pricing Operations Team is seeking a Program Manager to help Transfer Pricing enhance current processes and systems to meet growing customer needs in an inventive and scalable manner. You will work globally with Business Groups and Stakeholders at all levels to understand strategy, requirements and timelines and map those to global Transfer Pricing business objectives. You will offer expertise in problem solving and analysis, process mapping and re-engineering. You will translate process definitions into implementation plans within internal-facing business systems. Implementation and development within Salesforce/Service Cloud will be a significant part of the role. You will collaborate with our Business Stakeholders, Product Owners, and Development teams to ensure requirements are clearly captured, documented, designed, tested and delivered; utilizing both Agile and Waterfall project management methodologies.

The successful candidate must be a self-starter, own and manage multiple tasks, projects and prioritize their workload effectively. They are passionate about their work, self-motivated, detail oriented and have excellent problem solving abilities. They must work well under pressure to meet ongoing and overlapping deadlines within short time constraints. This individual has business process improvement expertise and experience in at least two of the following three disciplines Finance (preferably in Transfer Pricing, Tax or Accounting), Program Management and Technology. They possess a subject matter expertise in Salesforce applications.

The ideal candidate will also have experience working directly with customers, to understand their pain points and the mechanisms that could be implemented to help them be more effective. You will be a vocal customer advocate, using your knowledge and experience to create tools and solution that build great customer experiences.

Roles and Responsibilities include:
· Coordinating the collection of global business requirements from Business Stakeholders refine and document the requirements as User Stories.
· Writing Business Requirement, Process Documents, Training Material and Functional Specifications as needed.
· Analyzing customer requirements and recommending an appropriate solution design, considering capabilities, limitations and design trade-offs.
· Establishing change management practices to ensure long-term solution success.
· Developing User Acceptance test plans, writing test cases/scripts; coordinating and leading UAT testing sessions.
· Scoping integration process requirements for related systems and third-party applications such as Oracle, GEMS, SharePoint, etc...)
· Obtaining and driving to clarity requirements coming from one or more impacted functions and demonstrating a solid working knowledge of requirements to project stakeholders and sponsors.
· Building project plans and identify dependencies both during the planning process and ongoing through the project management process.
· Creating and maintaining team and project SharePoint sites to facilitate knowledge sharing and process improvement initiatives.
· Liaising with cross-functional project participants consisting of Business Owners, Tax, Accounting, Treasury, HR, Legal, Finance Operations, and technical teams to provide a comprehensive status update to the program lead related to the assigned project.
· Identifying areas of risk to the project scope or timeline, and escalating to program leadership in a timely manner.
· Leading cross-functional project retrospectives to help drive improvements into the process; owning and driving process improvements.
· Supporting the development and delivery of tooling, templates, process improvements and training, to varied audiences across various teams within the finance organization.
· Providing technical support and knowledge sharing for all tools used by the Transfer Pricing team.
· Creating and maintaining application security profiles and software life-cycle management for all applications owned by the transfer pricing team.

Desired profile

BASIC QUALIFICATIONS

· 4+ years of related profession experience in at least 2 of the 3 following areas: Finance (particularly Tax and Accounting), Program Management, and Information Technology.
· 4+ years of experience with the agile software development life-cycle.
· 3+ years of experience designing and implementing service and support solutions in Salesforce, Service Cloud and related applications.
· Bachelor's degree; in Business Administration, Accounting or Tax preferred, with specialization in IT/systems.