Principal, Program Management

Job description

DESCRIPTION

Do you have a knack for analyzing customer requirements, and developing road maps for our business customer needs? Can you take complex technical scenarios and simplify them to drive partnerships in defining our customer needs? Can you take complex scenarios and simplify them down to the essentials while building consensus across broad stakeholder groups? Have you lead roadmap reviews, monthly and quarterly business reviews?

As the Principal Program Manager for customer engagement, you will be directly responsible for providing global business leadership and management of key business units Ops Tech IT support. You will build and maintain key relationships, develop and manage opportunities, lead prioritization, build, review and manage roadmaps with different business teams. You will define the Ops Tech IT Strategy for customer engagement including engaging with senior leadership team for executive sponsorship, coordinating executive business reviews, and maintaining customer satisfaction. You will review program and product roadmaps with different customer teams, partner with regional leads to deep dive key operational issues globally, provide recommendations on their relative priorities, participate in yearly and quarterly prioritization and planning processes.

You are passionate, creative, and a customer-focused leader. This is a very hands-on role where you will be expected to possess business stakeholder management experience, good technical background particularly in IT infrastructure and polished communication skills. You should be comfortable working with many autonomous technology and business groups one day, and presenting to an Executive Committee the next.

The ideal candidate is a rapid self-starter, prepared to work on innovative integration opportunities under aggressive deadlines. Work with IT service teams, IT technical teams and business integration teams to accelerate services adoption while ensuring we are meeting the needs of our customer.

Roles & Responsibilities:
- Embed into different business units and identify programs that may have impact on IT, deep dive on those impacts and review with different teams on scope, alignment, funding and support decisions.
- Should be able to create white papers, deep dive, review with engineering teams, and senior leadership within IT on recommendations to support
- Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects.
- Building of a transformational vision and execution model aligned with Customer's challenges and desired outcome
- Interaction with dozens of operational teams and business groups to aggressively drive Ops Tech IT support integration.
- Mobilizing change that impact the IT support needs of our global customer.
- Work to ensure high level of customer satisfaction

Desired profile

BASIC QUALIFICATIONS

· BA/BS degree from accredited university in Information Technology or equivalent Amazon experience
· 10+ years of leadership experience in IT Infrastructure deployment and facilitation of large cross-functional teams
· 3+ years of direct management and customer engagement experience
· Understanding of large, complex and globally distributed IT Infrastructure systems
· Ability to scope and collaborate on customer requirements.
· Experience in building strategic processes that impact customer IT support at a global level.
· Experience in Microsoft Project, Excel, and Visio
· Experience in managing and documenting Business Reviews and Roadmaps.
· Knowledge of project management methodologies such as PMM, Six Sigma and iterative methodologies (such as Agile)
· The ability to travel 50% a month