Partner Support and Solutions EMEA Trainer

Job description

DESCRIPTION

Partner Support and Solutions EMEA Trainer is responsible for training delivery, coordination and reporting for new hire, cross training, refresher, and feature launch training for our Selling Partner Associates, and thus is accountable for producing positive training results.

The Trainer coordinates directly with senior business owners (site leader, operations managers, team managers, etc), Regional and Global Academy Managers, other Seller Support Trainers, leads, training mentors and instructional designers to ensure all trainings are conducted on-time and with sufficient resources and facilities.

Coordinate Training including communicating with appropriate business owners: seller support team leaders; Global Learning & Performance Manager; other Seller Support Trainers; subject matter experts and Associates to ensure all trainings are conducted on-time and with sufficient resources and facilities.

Facilitate blended learning training classes for new hires, new skills (cross-training), feature launches, and refreshers as necessary in our sites. The person hired for this trainer role must be able to use the learning management system and test practice environment.

Learning Plan development and implementation for low-performing associates, including coaching/mentoring as needed.

Site Training Administration, including administering testing and certification, managing the training calendar, reporting on work outcomes and impact, scheduling, and partnering with site leadership to deliver all curriculum development, training and other learning intervention requests. This role will also include use of surveys, quizzes, performance metrics and other available tools to evaluate the effectiveness of training and assess new Associate learning and skill development.

Overall, the Partner Support and Solutions EMEA Trainer will be responsible for driving high quality training provided to Amazon employees and play a significant role in the development of a successful, effective global technical support team. Shift Work Required - This position will primarily deliver evening and night shift training.

Desired profile

BASIC QUALIFICATIONS

· Expertise in planning, implementing and assessing training.
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· Expertise in learning evaluation administering employee certification program.
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· Excellent communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers.
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· Excellent one-to-many and one-to-one communication skills in both classroom and tutorial settings.
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· Demonstrated experience delivering soft skills, customer service, technology skills and systems training.
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· Excellent classroom management and blended learning facilitation skills.
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· Demonstrated knowledge of adult learning, training practices and certification programs especially in technical support contexts.
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· Ability to use multiple learning methods and link appropriate methods with subject matter.
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· Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables.
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· Demonstrated experience working with remote teams.
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· Bachelor's degree or significant college course work in communication, education or related field.
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· English language comprehension, verbal and written skills
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· Ability and willingness to travel internationally up to 50% of the time.