Operations Excellence Expert - Vendor Services

Job description

DESCRIPTION

This job can be based in any of the EU5 main corporate offices (Paris, London, Munich, Madrid, Milan, Luxembourg).

Are you a self-starter with a passion for supply chain optimization and project management? Are you a problem-solver who wants to find solutions to permanently eliminate operational defects? Would you like to drive business by having a big impact on vendors' satisfaction with Amazon? Are you interested in an InStock Manager, Product Manager or Operations career track?

You are in the right place!

Our Amazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon. One of our new services helps Amazon's most strategic vendors reduce operational defects causing financial shortages. Your role will be to select top priority vendors, work with Vendor Managers and Brand Specialist to ensure these vendors are willing to “invest” in the service (time from the supply chain manager + willingness to change their processes), to analyze their defects, to run Kaizens + FC visits, and to elaborate action plans to eliminate defects. You will also work with Central Teams (e.g. FinOps, SCOT, Tech teams) to close the loop on issues that can be resolved scalably through Amazon process/system improvements. As you will focus on few vendors at a time, and rotate frequently (working in collaboration with VMs, ISMs and Brand Specialists to ensure continuity), this role will expose you to a variety of operational problems across categories, making it a great fit for anyone interested in InStock Management, Product Management or Operations.

Amazon Vendor Services is continuously enhancing its value proposition to vendor, while becoming more and more scalable. As such, you will have exciting opportunities to keep working on the design of the service, the operating model, opportunities for automation, etc...

Key responsibilities:
· Define goals for the program, and continuously enhance the value proposition and operating model to achieve them
· Drive the growth of the program, in partnership with retail teams
· Own vendor relationships, analyzing operational defects and root causes for financial disputes, defining joint action plans to reduce shortages, and enabling vendors to implement them
· Facilitate regular progress reviews with vendors to create sustainable long-term results
· Partner with internal and external teams incl. retail, supply chain and finance, on understanding root causes for shortpaid invoices and operational defects (incl. Kaizen workshops), and closing the loop with Amazon teams who have the ability to implement scalable process/system improvements to eliminate defects.
· Evaluate the impact of Amazon and vendor actions on key business metrics
· Work on projects related but not limited to improvement of this service (i.e. expanding the value proposition, faciliate pitching for increase in vendor coverage etc.)

PREFERRED QUALIFICATIONS

· Experience working on continuous improvement (i.e. Kaizen) and project management
· Negotiation skills and confidence in presenting in English
· Fluency in one additional European language (i.e. German, French, Italian, Spanish, Dutch, Turkish)

Desired profile

BASIC QUALIFICATIONS

· Note : frequent traveling may be required for this role
· Bachelor’s/Master’s degree
· 3-5 years of professional experience
· Good understanding of operational supply chain processes (shipping and order fulfilment)
· Strong analytical and problem-solving skills
· Planning, prioritization and time-management skills
· Ability to manage relationships with internal and external stakeholders
· Excellent written and spoken English
· Knowledge in MS Office programs as Outlook, Excel and PowerPoint
· Tenacity to develop ideas independently and thrive in a fast-paced start-up environment