Networking AWS Cloud Support Engineer

Job description

DESCRIPTION

We know the technology intimately and eagerly keep abreast with where it is moving. It is through this passion that we support our customers in their innovative ventures.

Members of the AWS Cloud Premium Support team are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. We are surrounded by people that are wickedly smart, fanatical about cloud computing, and believe that world class support is critical to customer success.

Why are we so important?

AWS Engineers provide advanced monitoring, troubleshooting solutions to our customers along with replicating and reproducing issues in order to provide high standard resolutions for complex situations. Our Engineers are the point of contact to our customers during critical events, being our clients’ Consultants.
We have cool customers! Did you know Netflix, The CIA and NASA run on the AWS cloud? You don’t have to be an expert in all of these skills, just some of them, especially because in AWS you will be facing new technologies, which is a plus for those who are passionate about learning new things.
How are we changing your career?
We will challenge you, teach you, and reward you when you perform well, develop you and help you to reach your dreams. We will help you to relocate yourself and your family, if required - the team is globally distributed, working under a follow-the-sun model and is growing insanely!

Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with AWS, you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.

Are you ready to make a difference and help our customers to make the most of AWS services? If you have a passion for the cloud, read on:

Every day will bring new and exciting challenges on the job while you:

· Learn and use groundbreaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading technologists around the world
· Work directly with AWS architects to help reproduce and resolve customer issues
· Leverage your experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events
· Follow-the-sun model with support sites located globally: No after hours on-call or mandated overtime in this role.
· Career development within AWS Support: We promote advancement opportunities including Senior Support Engineer, SME, Team Lead, and Technical Account Manager.
· Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.

PREFERRED QUALIFICATIONS

· Exposure to Virtualization (VMware, Xen, Hypervisor)
· Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, VPC, VPN, Direct Connect, Route53
· Exposure to security concepts / best practices
· Experience with various routers and firewall appliances from: Cisco, Juniper, SonicWALL, Checkpoint, Watchguard, Palo-Alto, etc.

What if I’m not an expert in all the preferred qualifications listed on the job description? :O

That’s okay! That’s our preferred list, not a required listed. We hire smart people who can dive deep so we are more interested in the areas that you do know instead of those you have not been exposed to yet.

Amazon is committed to create a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age. European Commission – Equal Opportunities.

“Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy/eu) to know more about how we collect, use and transfer the personal data of our candidates.”

Desired profile

BASIC QUALIFICATIONS

· Strong Linux system administrator skills
· Experienced with Linux system monitoring and analysis
· Networking (DNS, TCP/IP)
· Expertise with IPsec and SSL VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
· Strong knowledge with BGP (preferred) or any other dynamic routing protocol
· Certification: CCNA R&S or Security, CCNP R&S or Security or equivalent.
· Experience with OpenSWAN and OpenVPN
· Good understanding of distributed computing environments
· Excellent oral and written communication skills
· Customer obsessed
· Multi-tasking will be essential to adapt to our fast-paced environment, however it will be super easy if you are curious and enjoy learning new things just for the sake of your own mind. J
· Strong analysis and networking troubleshooting skills
· Self-starter who is excited about learning new technology