Manager, WFS CS Business Analysis

Job description

DESCRIPTION

Are you interested in building and leading a team that will develop metrics and generate business insights in support of a significant process centralization initiative? Do you want to work for an organization that fuels the growth of Amazon's global retail operations? Do you have solid problem solving skills, metrics-driven mindset and want to solve problems with solutions that will meet our rapidly growing and increasing complex worldwide need? Then WFS Centralized Services is the team for you. We are building a suite of optimized and centralized processes that support high volume hiring and enable the journey from candidate to Amazonian and are looking for a top notch Business Analysis Manager to build out our analytical capabilities and own strategy and execution of this new team.

As Business Analysis Manager, you will develop solutions to drive insights and optimization for WFS's centralized program and quality teams. As a member of this team, you will have an opportunity to be a builder and assist the leadership team in developing the strategic direction of the team and work with a talented team of process design and execution specialists, quality managers, global and new launch program leaders to transform a critical business function within Amazon and build the engine that will keep Amazon running in the future.

This position requires innovative thinking, ability to quickly approach large ambiguous problems and apply reason, technical and engineering expertise to rapidly research, validate, visualize, prototype and deliver solutions. This position also requires significant cross functional work and integration with transportation, tech, operations and finance. Successful candidates should thrive in a fast-paced, collaborative environment.

You will manage a team to research performance data, discover and solve real world problems and build metrics and business cases to make strategic business recommendations. We are focused on your success and want to build and support passionate innovators within Amazon's WFS team. You can expect to leverage your methodical skills and have full ownership of the projects you work on.

Responsibilities:
· Manage a team of analysts who will perform complex data analysis to identify opportunities to drive candidate funnel throughput, improve quality of centralized programs, reduce program costs as well as improve efficiencies and customer experience
· Design, develop and establish KPIs to provide strategic insights to drive growth and performance
· Ability to perform/own reoccurring and ad-hoc business intelligence projects
· Develop standardized metrics to evaluate and benchmark pertaining to short and long term network planning and forecasting
· Communicate complex insights to stakeholders, both verbally and in writing

PREFERRED QUALIFICATIONS

· MBA or Masters Degree in Analytics, Supply Chain Engineering or related field
· Experience in supply chain
· Advanced knowledge in scripting with R, Ruby or Python
· Demonstrated ability to work in a fast-paced deadline-oriented work environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us

Desired profile

BASIC QUALIFICATIONS

· Bachelor’s degree in quantitative field such as mathematics, industrial engineering, business analytics or operations research
· 5+ years experience in similar roles, with 3+ year experience managing direct reports
· Experience with performance metrics and process improvement with demonstrable problem solving skills and analytical skills
· Advanced skills in Microsoft Excel
· Experience in writing SQL queries and mining databases
· Building visualizations in Tableau, PowerBI or Quicksight
· Experience defining projects, collecting requirements, designing process solutions
· A forward thinker, with an ability to manage high levels of ambiguity and thrive on change.
· Excellent written and verbal communication skills; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers