Manager – Compliance, Product Assurance, Risk & Security (PARS)

Job description

DESCRIPTION

Amazon.com operates in a virtual, global e-commerce environment without boundaries, and operates a diverse set of businesses, including Retail, third party marketplaces, e-commerce platforms, web services for developers. Amazon's mission is to be earth's most customer-centric company.
Compliance Operations (C-Ops) is part of Product Assurance, Risk & Security (PARS) organization within Amazon. C-Ops ensures that Amazon transactions satisfy legal and safety requirements in compliance with guidelines set by regulatory bodies. We coordinate with aspects of identifying the risk involved in handling a hazardous product while storage and transport and classifying products with appropriate hazmat attributes. This team also review aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). This involves analyzing product import documentation. We focus on product testing, certification, and regulatory permitting to ensure customer safety and protect Amazon in a constantly changing global environment.

Roles and Responsibility:
A Compliance Manager will be responsible for managing and supporting operations across programs whose charter is to protect Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited /regulated by Law and Amazon policies. Duties may include, defining, applying, and defending regulatory, policy and contractual requirements. Managing risk tolerance across tasks supported, providing subject matter expertise and acting as a risk management evangelist within the organization.

You will:
· Work with Suppliers and be the first point of contact to identify compliant / permissible goods on our website
· Be the first one to indemnify or highlight the potential risk to the ongoing business as new products get validated by the team managed under his supervision
· Work with Suppliers to enhance regular and periodic risk mitigation checks resulting into higher success on order placement
· Work with Suppliers to assess product, compliance / operational risks and develop risk elimination strategies
· Partner with Compliance program teams to minimize risk for the organization
· Disseminate written policies and procedures related to compliance activities
· Serve as a confidential point of contact for team members to communicate with business team / sellers, seek clarification on issues or dilemmas pertaining to operational risk and report irregularities.
· Be a custodian of the risk when liaising with internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows

Key Performance Areas:
· People Management (leadership role, Category Lead, team management, talent development and retention)
· Formulate, Implement, Track career path & Individual Development Plans Metrics and performance management
· Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team
· Manage the team and ensure high service delivery and execution
· Work with world-wide stakeholders network in determining course of actions upon existing challenges and given goals

PREFERRED QUALIFICATIONS

- Experience in managing remote-working employees or virtual Teams;
- Experience in data analysis and working with large data sets;
- Background in Business Process Outsourcing (tech, financial services, customer service, call center etc.) is a plus;
- Knowledge of Supply Chain management, Compliance / Regulatory areas or Consumer Retail is being considered a plus;
- Experience with Lean Six Sigma and other process improvement tools.
- Familiarity with SQL;
- Knowledge of consumer product compliance processes and regulations;
- Experience in product safety and/or regulatory compliance management with government agencies.

Desired profile

BASIC QUALIFICATIONS

- Bachelor’s degree in any discipline; business or technical background is considered an advantage;
- Minimum 2 to 4 years of experience in managing people and interacting with customers / stakeholders;
- Excellent command of spoken and written English (any second European language is an advantage);
- Excellent communication skills with the ability to communicate on all levels;
- Demonstrated ability to manage, motivate, and influence work behaviors;
- Demonstrated problem solving and analytical capability.