Localization Program Manager - AWS Training & Certification

Job description

DESCRIPTION

The AWS Training and Certification team is looking for a Localization Program Manager (PM) to manage the globalization of training and certification material the team produces including ILT, eLearning, marketing, video, and web content. This position will contribute to the overall strategy for the department approach to localized training, as well as content delivery.

The localization PM will work closely with content owners and curriculum developers across the Training and Certification team, regional stakeholders, and marketing to ensure that training and certification content is developed and delivered in an in-region appropriate language and style. The localization PM will also work closely with technical teams to provide localized support for help systems including but not limited to: the Learning Management System (LMS), the Content Management System (CMS), automation tools, the lab environment, and wikis.

The Training and Certification team develops training and certification material for the largest learner base Amazon distributes to, including all corporate staff, subsidiary companies, vendors, and contractors globally. This role will help establish internal team processes to integrate localization into every step of the development life cycle, and ensure that the end product meets Amazon's style and quality bars.

This position is responsible for, but not limited to, the following:
· Manage localization workflow and processes
· Partner with localization stakeholders and regions to evolve the workflow and processes to be efficient and scalable
· Lead and manage end-to-end localization projects, working closely with product management, development, localization resource teams, cross-functional partners and external vendors
· Evangelize best practices to developers and key stakeholders
· Develop project plans, managing time, budget, resources and quality control
· Provide project specific education and coaching to localization testers and training content developers
· Analyze localization project risk, and define mitigation actions of identified risks
· Help build a media content catalog that is diverse
· Generate quarterly reports on localization usage, needs, and recommendations
· Develop feedback loops for localization improvement
· Manage multiple projects and priorities

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree in business, technology, translation or relevant field of study
· 5+ years of experience in progressively complex roles in program/project management related to globalization and/or localization
· Experience with the end-to-end lifecycle of localization and translation
· Ability to communicate clearly and concisely with technical and non-technical teams across multiple businesses; written, verbal, presentation, and interpersonal skills
· Proven abilities to be self-starter and pro-active
· Proven abilities in project planning, resource and risk management
· Track record of effectively managing multiple projects and priorities in a fast-paced, deadline-driven environment
· Proven success in partnering with local and remote teams