LOA Case Manager

Job description

DESCRIPTION

Amazon's Leave of Absence & Accommodation (LOAA) team in the HR Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to Amazon employees across the U.S.

The LOAA Case Manager provides case management for all types of leave of absence and disability life events. The LOAA Case Manager is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

Essential Responsibilities:

· Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
· Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
· Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
· Critically assess and adjust the case management plan to an employee's changing needs
· Address and respond to sensitive situations
· Troubleshoot issues and seek to remove barriers before, during, or after a leave event
· Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
· Identify and solve problems that may arise, sometimes with limited information
· Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
· Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
· Communicate regular updates to employees and stakeholders both verbally and in writing
· Ensure compliance with standard work, federal/state regulations, and company policy
· Maintain system records to ensure accurate and timely information/documentation
· Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
· Other duties as assigned

Desired profile

BASIC QUALIFICATIONS

MBA HR or Bachelor's degree from accredited university or equivalent experience
· Proven knowledge of Human Resources, Business Administration or related fields studies.
· Proven ability to think strategically and execute methodically.
· Experience using case management systems, reviewing cases for eligibility, determining the appropriate leave that apply to a specific situation, and establishing/executing a case management plan.
· 3 years of related experience, to include: previous work in a leave of absence and/or disability claim management role
· Excellent communication skills, both verbal and in writing.
· Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities.
· Demonstrated follow up skills in a fast-paced environment.
· Ability to apply critical thinking and identify issues for problem solving.
· Ability to build strong relationships and influence others while working in a cross functional environment.
· Proven experience working with Windows, Word, Excel, and PowerPoint.
· Strong evidence of relationship-building across various internal departments within an organization.
· Strong communication and organizational skills.
· Strong time management and ownership of deliverables.
· Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
· Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint