Knowledge Management Content Editor, Shipping & Delivery Support
Seattle (King) Logistics
Job description
DESCRIPTION
Are you an extraordinary communicator who can translate complex business concepts into clear, concise, and appealing support content? If so, we need you! The Shipping & Delivery Support Knowledge Management team is looking for an exceptional writer with superb critical thinking skills.
The Shipping & Delivery Support Knowledge Management (KM) team responsibilities include:
· Partnering with technical, product, and business teams to gather information for KC or Help content
· Writing support content for our Knowledge Center (KC) that enables contact center associates to help customers and delivery drivers around the world
· Writing customer-facing Help content to support our customers
· Gaining approval from stakeholders, Public Relations, and Legal on critical support content
· Participating in continuous improvement projects related to content accessibility, usability, updates, and branding
Ideal candidates will have superb writing skills and the ability to create visually appealing support content. They will have demonstrated project management experience with the ability to balance several projects simultaneously. Candidates will also have an ability to make decisions under pressure in ambiguous circumstances with attention to detail and follow-through.
Desired profile
BASIC QUALIFICATIONS
· Bachelors degree in English, Communications or related field
· 3+ years’ experience creating support content or technical documentation
· Experience with Content Management System (CMS) platforms, HTML, Microsoft Word, and Microsoft Excel