Integration Support Engineer - Amazon - City of London - Wizbii

Integration Support Engineer

  • By Amazon
  • City of London (United Kingdom)
  • Engineering / Production Management

Job description


Amazon's Prime Video is a premium on-demand video entertainment service that offers customers the greatest choice in what to watch from popular Prime Original TV shows (made by Amazon Studios) such as The Grand Tour, Jack Ryan and the recent Golden Globe winning The Marvelous Mrs. Maisel to Prime Original Movies like the Oscar-winning Manchester by the Sea and The Salesman. The service also offers TV shows that are exclusively available for Prime members in each country such as American Gods, MR ROBOT and Outlander, and more recently live sport including the US Open tennis from 2018 and Premier League games from 2019. Beyond this content exclusivity, the service further differentiates from other video-on-demand services by offering Prime members the opportunity to subscribe to 60+ channels like Discovery, Starz, Eurosport Player and hayu and hundreds of thousands of additional titles to watch instantly with no extra apps to download or long term contracts. Prime Video is at the forefront of the entertainment industry and growing fast - now available in more than 240 countries and territories worldwide – and we work in a dynamic, and exciting environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

The IE will join a team that has already launched the Prime Video application on a wide range of living room devices from Samsung, LG and Sony amongst others. The role will involve assisting our partners on integrating and testing Prime Video client applications on large screen living room devices such as Smart TVs and Set Top Boxes. The IE will work to deliver a superlative and high performance experience to Prime Video customers on a growing range of new devices, as well as troubleshoot performance issues and improve the customer experience on shipping devices. They will be expected to innovate, automate and troubleshoot all aspects of Prime Video integration and verification on these supported devices. The learnings and engineering insights gathered while integrating the Prime Video application on partner devices will be directly fed to the engineering teams working on maintaining the core features. You will therefore play a key role in supporting the ongoing development of these software products and features from the ground up and moreover, you will have the freedom and encouragement to explore your own ideas and the reward of seeing your contributions benefit millions of Amazon customers worldwide.

A successful candidate will have an established background in developing customer-facing experiences, great communication and organizational skills, strong analytical reasoning, a motivation to achieve results in an environment eager to learn and, of course, a passion for TV and film. The role is based in the London Development Centre and will provide opportunity to travel to partner sites in Europe, Asia and America. We'd love to have you join us and build the systems, services and apps that delight our end users and enable our teams to move faster.

Seeked profile


· Degree in Computer Science or closely related Engineering field, or equivalent work experience in CS fundamentals
· Experience of tracing and resolving issues using logging and other support tools
· Excellent analytical and problem-solving skills.
· Persistence and determination to fully root-cause and resolve complex issues.
· Strong written and verbal English communications skills.

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