Graduate Cloud Support Associate - South Africa (Cape Town)

Job description

DESCRIPTION

Graduate Cloud Support Associate (South Africa)

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where employee ownership and accountability lead to meaningful results.
The Amazon Graduate Cloud Support Associate opportunity is a full time position and has a strong focus on training and development.

When you join AWS Support as a graduate, you will have the opportunity to develop your skills and learn about many AWS services and the Operating Systems involved with our subject matter experts.

Job Responsibilities include:
· Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our customers' individual needs
· Work directly with Amazon Web Service engineers to help reproduce and resolve customer issues Troubleshoot AWS services such as: EC2, EBS, VPC, ELB, S3
· Work support cases from our AWS Support customers and troubleshoot to resolution
· Configuring Linux servers
· Deploying and configuring Windows servers, deploying & configuring Microsoft products and troubleshooting windows issues
· Designing cloud network solutions and troubleshooting complex networking issues

Desired profile

BASIC QUALIFICATIONS

· Completed or currently on a Bachelors/ Masters degree related to computer science, information technology or information systems
· User level knowledge of Linux (Basic administration), Networking (Basic), Troubleshooting and Internet fundamentals