Global Learning Program Manager

Job description

DESCRIPTION

This position can be remote, but candidates must be based near an AWS office location (Atlanta, Austin, Boston, Chicago, Cupertino, Dallas, Denver, Detroit, East Palo Alto, Herndon, New York City, Pittsburgh, Portland, San Francisco, Santa Monica, Seattle, or Tempe)

Amazon Web Services provides a highly reliable, scalable, and low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. The Amazon Web Services (AWS) Training & Certification team is seeking an experienced learning program manager to join the technical education program team. This global team addresses the demand for skilled cloud IT professionals.
The Global Learning Program Manager role is responsible for the Learning Management Systems implementation and maintenance. This role requires strong analytical thinking skills and the ability to detect trends and improvement opportunities of learning programs through data analysis. Candidates should have experience working across multiple locations with the ability to work autonomously and remotely from direct line management and/or peers and colleagues and the ability to influence without authority.
Expertise in developing and maintaining strong business relationships, collaborating with the instructional design team, learning facilitators and implementing communication plans are core to the position. Training coordination will include local logistic planning and communicating with appropriate business owners, other facilitators, and management to ensure all program elements are conducted on time and with sufficient resources and facilities.
Roles & Responsibilities
· Upload, assign, build and edit curriculums in Learning Management System (LMS).
· Create assessments in QuestionMark and LMS as defined by curriculum team.
· Maintain version control in LMS.
· Ensure cohort operations are prepared for cohort launches with schedules, materials, Train the Trainer planning and providing other logistical support required for successful learning.
· Complete participant preparations prior to class start and class follow-ups including phone tool icon awards.
· Assist in team documentation and file organization on server, wiki, WorkDocs, OneNote, etc.
· Represent team as stakeholder for future LMS (kiku) and requirements to support the TechU program.
· Track localization efforts and review progress.
· Administer methods for gathering and tracking program metrics and progress against goals.
· Analyze and understands data to suggest improvements for training content, methods, and target audience.
· Complete team reports including monthly status reports, utilization roll-up, evaluation reports and analysis, post-mortem reports and End of Class reports.

Desired profile

BASIC QUALIFICATIONS

· Prior Learning Management system (LMS) administration experience - preferably Cornerstone/KNet, Kiku, ThinkingCap, Board, or Compass.
· At least 3-5 years' experience in a training role, preferably technical training.
· At least 2 years' experience in curriculum development and instructional design for adult learners.
· Demonstrated analytic and metrics reporting
· Global thinker who performs well in high-pressure situations in a fast-paced, sometimes ambiguous environment.
· Demonstrated success in leading virtual project teams and being a team member of virtual teams
· Excellent project management skills and attention to detail - able to implement globally, and at scale
· Ability to effectively collaborate and influence across boundaries.
· Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, OneNote and SharePoint.
· Travel up to 25%
·