Frontline Program Manager - Relay Operations Center

Job description

DESCRIPTION

Amazon's ROC (Relay Operations Center) Team is seeking a highly skilled and motivated Frontline Manager, Program Management to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.

An ideal candidate has a background in transportation, excellent program management and management skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.

Responsibilities include, but are not limited to:
· Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
· Develop performance metrics to assist with driving business results.
· Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations.
· Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use
· Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
· Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
· Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
· Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.

Desired profile

BASIC QUALIFICATIONS

· A completed Bachelor's Degree from an accredited university, or 2+ yrs Amazon work experience
· MS Office experience required, with advanced level in Excel (vlookup, pivot tables, macros, etc)
· Knowledge of Lean and Six Sigma methodologies
· Must be flexible to work some weekend and night shifts as needed, as this team provides tactical support to Amazon's fulfillment network 7 days/week.